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Hello im a new user to this wonderfull site and i would really apreicate some expert Help in removing this nasty virus that has not been able to get removed with any of the programs ive used

its gone so far as to disabling my internet connection
(even though i check and see if my internet is running and it is)

i cant access the following virus programs


.super anti spyware
.spybot search and destroy
.maleware bytes
.Smitfrud Fix
.Clamwin

nothing works as ive tried useing (Ad-Aware) to scan in safemode picks up a virus removes it but it keeps comming back i apreicate all the help anyone can give me i cant format as ive lost my disc and ive got very important work on the computer that i cant access due to some folders not opening up!!! please help

Thank you.

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Last Post by InNeedOfHelpPlz
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Could you provide some more info about the particular virus?? Run a Hijackthis scan and post the log. Maybe we can figure out something.

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Hi Thank you for replying!!! idk what more to say about this annyoing trash of a virus it has stoped my hole internet from working even though my provoiders tell me im connected i have no way to update my virus scanners i have to download them on clean comp and burn them and paste them on the infected one

here is a brand new fresh hijack log!!


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 02:57:42, on 3/04/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0013)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\lxdnserv.exe
C:\WINDOWS\system32\lxdncoms.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\PnkBstrA.exe
C:\WINDOWS\system32\PnkBstrB.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\VentSrv\ventrilo_svc.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\tsnp2std.exe
C:\WINDOWS\vsnp2std.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Windows Live\Device Manager\msgrdvmn.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Windows Media Player\wmplayer.exe
C:\Program Files\WinRAR\WinRAR.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://au.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://au.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://au.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Yahoo!7
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: (no name) - {1017A80C-6F09-4548-A84D-EDD6AC9525F0} - (no file)
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - (no file)
O2 - BHO: (no name) - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - (no file)
O2 - BHO: (no name) - {9030D464-4C02-4ABF-8ECC-5164760863C6} - (no file)
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - (no file)
O2 - BHO: (no name) - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - (no file)
O2 - BHO: (no name) - {BD4B9429-4849-4A12-A9A4-6FB6F4AB93D3} - (no file)
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - (no file)
O2 - BHO: (no name) - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - (no file)
O2 - BHO: (no name) - {e83b5c3f-3455-4b38-939e-946c5320306c} - (no file)
O3 - Toolbar: (no name) - {1017A80C-6F09-4548-A84D-EDD6AC9525F0} - (no file)
O3 - Toolbar: (no name) - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - (no file)
O3 - Toolbar: (no name) - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - (no file)
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [tsnp2std] C:\WINDOWS\tsnp2std.exe
O4 - HKLM\..\Run: [snp2std] C:\WINDOWS\vsnp2std.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [WindowsLivePhone] C:\Program Files\Windows Live\Device Manager\msgrdvmn.exe /AutoRun
O4 - HKLM\..\Run: [ClamWin] "C:\Program Files\ClamWin\bin\ClamTray.exe" --logon
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [WindowsLivePhone] "C:\Program Files\Windows Live\Device Manager\msgrdvmn.exe" /AutoRun
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [redenepadi] Rundll32.exe "C:\WINDOWS\system32\wawavara.dll",s (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} -
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} - http://lads.myspace.com/upload/MySpaceUploader1006.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} - http://gfx1.hotmail.com/mail/w2/resources/MSNPUpld.cab
O16 - DPF: {5D6F45B3-9043-443D-A792-115447494D24} - http://messenger.zone.msn.com/EN-US/a-UNO1/GAME_UNO1.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1202728700234
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MICROS~2\Office12\GR99D3~1.DLL
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - (no file)
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - Winlogon Notify: !saswinlogon - C:\SASWINLO.dll
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: lxdnCATSCustConnectService - Lexmark International, Inc. - C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\\lxdnserv.exe
O23 - Service: lxdn_device - - C:\WINDOWS\system32\lxdncoms.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PnkBstrA - Unknown owner - C:\WINDOWS\system32\PnkBstrA.exe
O23 - Service: PnkBstrB - Unknown owner - C:\WINDOWS\system32\PnkBstrB.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies - C:\Program Files\WinPcap\rpcapd.exe
O23 - Service: Ventrilo - Unknown owner - C:\Program Files\VentSrv\ventrilo_svc.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

--
End of file - 8006 bytes

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Your PC looks fine, Can't isolate the reason for the problem you are having..

One thing i noticed is you are running PnKbstra...its exploitable..
Unless You Have not installed PunkBuster Yourself (Integrated in some games like Battlefield, America's Army), do the following...


Download the following program:

http://www.evenbalance.com/downloads/pbsvc/pbsvc.exe

Open the program above and click the "Uninstall" button. This will remove the PnkBstrA.exe and PnkBstrB.exe service.

Some may need to rmove the registry entries.

Go to START --> RUN .. type regedit

search in these parts

HKEY_LOCAL_MACHINE\SYSTEM\Controlset001\Sevices look for PnkBstrA PnkBstrB and PnkBstrK .. just right click on the folder listed on the left and delete.

HKEY_LOCAL_MACHINE\SYSTEM\Controlset003\Services look for PnkBstrA PnkBstrB and PnkBstrK .. just right click on the folder listed on the left and delete.

Also in C:\windows\system32\drivers is PnkBstrK.sys .. safe to delete.

Note : Do this ONLY if you haven't installed it directly or maybe indirectly by installation of some online-multiplayer-games and it has appeared on its own...

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hey thx for replying the problem i am having is my internet suddnetly has stoped working yet im connected i get this error

''Windows could not finish repairing the problem because the following action cannot be completed failed to query TCP/IP settings of the connection cannot proceed''

that is the only thing that im having problems with my modem says im connected my providers says im connected yet i cant connect? please help!

thanks in advance.
''

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hey thx for replying the problem i am having is my internet suddnetly has stoped working yet im connected i get this error

''Windows could not finish repairing the problem because the following action cannot be completed failed to query TCP/IP settings of the connection cannot proceed''

that is the only thing that im having problems with my modem says im connected my providers says im connected yet i cant connect? please help!

thanks in advance.
''

Hi,I have the exact same problem!! It was TROJAN Virus that caused it. I can connect to the internet via Firefox and Mail through Thunderbird,but I get the same error as you when I try Internet Explorer,or Windows mail. Windows can't update either as it must use the same connections as Explorer? Anyone any ideas??
Derek

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Hi,I have the exact same problem!! It was TROJAN Virus that caused it. I can connect to the internet via Firefox and Mail through Thunderbird,but I get the same error as you when I try Internet Explorer,or Windows mail. Windows can't update either as it must use the same connections as Explorer? Anyone any ideas??
Derek

hi and yer i cant ''access'' the net at all im useing a totally diffrent computer as my comp wont run any thing that has net access...

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hi and yer i cant ''access'' the net at all im useing a totally diffrent computer as my comp wont run any thing that has net access...

Yep,same problem as me,luckily for me I downloaded firefox before the trojan got in,otherwise I wouldn't any internet connection either!

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yes some tips

1.dont let any family member download anything without a scan otherwise u could be infected with this bullshit of a virus that causes this much trouble if u were unlucky and got hit with what i got your intenret connections will cease to exist even though it says its connected im trying a method if it works ill let u no

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