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Hi Professionals,

I am facing a weird problem all of the sudden !! whenever I give a web address which gives "address is invalid", Internet Explorer can not display the webpage. I got a problem in IE7, then upgraded to 8. even though still seeing the same issue. Tried with all other browsers FF and Opera. No luck.

Gone through some other threads at DaniWeb, tried to remove with the help of hijackthis, still no luck.

Here is my hijackthis log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:24:33 AM, on 5/10/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\Hewlett-Packard\HP QuickTouch\HPKBDAPP.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\HP\Digital Imaging\bin\HpqSRmon.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
C:\Program Files\Winamp\winampa.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Java\jre1.5.0_14\bin\jusched.exe
c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Common Files\Nokia\Tools\NclTray.exe
C:\Program Files\Common Files\PCSuite\DataLayer\DataLayer.exe
C:\Program Files\Symantec AntiVirus\VPTray.exe
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\The Weather Channel FW\Desktop Weather\DesktopWeather.exe
C:\Program Files\Veoh Networks\VeohWebPlayer\veohwebplayer.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\ehome\ehmsas.exe
C:\PROGRA~1\COMMON~1\PCSuite\Services\SERVIC~1.EXE
C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
C:\Program Files\Apoint2K\ApMsgFwd.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr8/*http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr8/*http://www.yahoo.com/ext/search/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Pavilion&pf=laptop
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - (no file)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_14\bin\ssv.dll
O2 - BHO: WOT Helper - {C920E44A-7F78-4E64-BDD7-A57026E7FEB7} - C:\Program Files\WOT\WOT.dll
O2 - BHO: FDMIECookiesBHO Class - {CC59E0F9-7E43-44FA-9FAA-8377850BF205} - C:\Program Files\Free Download Manager\iefdm2.dll
O2 - BHO: HP Print Clips - {FFFFFFFF-FF12-44C5-91EC-068E3AA1B2D7} - c:\Program Files\HP\Smart Web Printing\hpswp_framework.dll
O3 - Toolbar: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - (no file)
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O3 - Toolbar: Veoh Browser Plug-in - {D0943516-5076-4020-A3B5-AEFAF26AB263} - C:\Program Files\Veoh Networks\Veoh\Plugins\reg\VeohToolbar.dll
O3 - Toolbar: WOT - {71576546-354D-41c9-AAE8-31F2EC22BF0D} - C:\Program Files\WOT\WOT.dll
O3 - Toolbar: Veoh Video Compass - {52836EB0-631A-47B1-94A6-61F9D9112DAE} - C:\Program Files\Veoh Networks\Veoh Video Compass\SearchRecsPlugin.dll
O3 - Toolbar: Veoh Web Player Video Finder - {0FBB9689-D3D7-4f7a-A2E2-585B10099BFC} - C:\Program Files\Veoh Networks\VeohWebPlayer\VeohIEToolbar.dll
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe"
O4 - HKLM\..\Run: [OnScreenDisplay] C:\Program Files\Hewlett-Packard\HP QuickTouch\HPKBDAPP.exe
O4 - HKLM\..\Run: [UCam_Menu] "C:\Program Files\CyberLink\YouCam\MUITransfer\MUIStartMenu.exe" "C:\Program Files\CyberLink\YouCam" update "Software\CyberLink\YouCam\1.0"
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [hpqSRMon] C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe
O4 - HKLM\..\Run: [HP Health Check Scheduler] [ProgramFilesFolder]Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
O4 - HKLM\..\Run: [WAWifiMessage] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
O4 - HKLM\..\Run: [WinampAgent] C:\Program Files\Winamp\winampa.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_14\bin\jusched.exe"
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [Nokia Tray Application] C:\Program Files\Common Files\Nokia\Tools\NclTray.exe
O4 - HKLM\..\Run: [DataLayer] C:\Program Files\Common Files\PCSuite\DataLayer\DataLayer.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE" -quiet
O4 - HKCU\..\Run: [googletalk] C:\Users\sbodagal\AppData\Roaming\Google\Google Talk\googletalk.exe /autostart
O4 - HKCU\..\Run: [DW4] "C:\Program Files\The Weather Channel FW\Desktop Weather\DesktopWeather.exe"
O4 - HKCU\..\Run: [AROReminder] C:\Program Files\Advanced Registry Optimizer\ARO.exe -rem
O4 - HKCU\..\Run: [VeohPlugin] "C:\Program Files\Veoh Networks\VeohWebPlayer\veohwebplayer.exe"
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: VPN Client.lnk = ?
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_14\bin\npjpi150_14.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_14\bin\npjpi150_14.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: HP Smart Select - {58ECB495-38F0-49cb-A538-10282ABF65E7} - c:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O13 - Gopher Prefix:
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {3EA4FA88-E0BE-419A-A732-9B79B87A6ED0} (CTVUAxCtrl Object) - http://dl.tvunetworks.com/TVUAx.cab
O16 - DPF: {474F00F5-3853-492C-AC3A-476512BBC336} (UploadListView Class) - http://picasaweb.google.com/s/v/28.35/uploader2.cab
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://download.divx.com/player/DivXBrowserPlugin.cab
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://bea.webex.com/client/T25L/webex/ieatgpc1.cab
O18 - Protocol: wot - {C2A44D6B-CB9F-4663-88A6-DF2F26E4D952} - C:\Program Files\WOT\WOT.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - c:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\HP Games\My HP Game Console\GameConsoleService.exe
O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqWmiEx.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - c:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: OSCM Utility Service - Sprint Spectrum, L.L.C - C:\Program Files\Novatel Wireless\Sprint\Sprint PCS Connection Manager\OSCMUtilityService.exe
O23 - Service: QuickPlay Background Capture Service (QBCS) (QPCapSvc) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\QPCapSvc.exe
O23 - Service: QuickPlay Task Scheduler (QTS) (QPSched) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\QPSched.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 12345 bytes


I have tried to remove the registry entry of
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - (no file)

not removing at all even with the adminstrator rights.

I appreciate your help,

I will be awaiting your responses.

Thanks,
Sreehari

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  • [QUOTE=tarunreflex;902882]Hari, I an having the same problem. Plz tell me hw u fixed it. mail me at <snip></snip>[/QUOTE]Hi and welcome to the Daniweb forums :). ========== Sorry, we are not a mail service. Also not a chat room, so please use correct English please as per the forum rules. Read More

  • [QUOTE=hari2905;903448]My problem still not solved. Planning to restore the system with HP recovery manager. Its my HP laptop. -Hari[/QUOTE] hari, one reason your problem is not solved is you have not posted back here in 6 weeks. There is no way we can offer help if the poster fails to … Read More

0

And what happens if you put this into the address bar directly [it is yahoo.com]
69.147.114.224
Does http:// get immediately placed in front of it? And does Yahoo then load?
There is nothing wrong in your log. Those two orphaned no-file entries, O2 & O3, are related to Symantec.
Temporarily, to enable the following fix to proceeed...
=Windows Defender - please disable its Realtime Protection....
Open Windows Defender, click Tools, General Settings, Scroll to and uncheck Turn on real-time protection.
Click Save and close Windows Defender.
==Please copy the text in the box to a notepad [format/wordwrap unchecked] and save as fixkey.reg to your desktop; dclick it to run... agree; if it opens in notepad instead rclick the icon [file], choose Open with, Registry editor....

Windows Registry Editor Version 5.00

[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{602ADB0E-4AFF-4217-8AA1-95DAC4DFA408}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar\{7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA}]

And turn on Defender.

0

Hi, Thanks a lot for your response.

Yes, when I tried with "yahoo.com", the address bar is changing to http://// and body of the page is displaying The address is not valid.
The page never gets loaded.

I tried the approach you mentioned but still no luck.

Is there any other options..please help

-Thanks,
Sreehari

0

But, Yahoo Messenger, Google talk all are getting connected.
All browsers are stopped working...

0

[QUOTE]I have tried to remove the registry entry of
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - (no file)[/QUOTE]
Nothing wrong with this entry:
[B]NCO 2.0 IE BHO[/B]>Norton Confidential" online identity theft protection, now incorporated into other Norton products

You might try this fix I found at another forum:
Control Panel>Network & Internet>Internet Options>Advanced>,security settings
UNCHECK
these 3 boxes:

  • check for publisher's certificate revocations
  • check for server certificate revocations
  • enable intergrated Windows authentication

Edited by Reverend Jim: Fixed formatting

0

Thanks for your suggestion and help. I really appreciate.

I did but still no luck. I started getting this on IE7. Then I upgraded to IE8 to see problem solved. but no where I am in near to solution.

-Sreehari

0

Yes. I tried getting the messsage "Internet explorer can not display the webpage".

all website ip addresses are able to ping.
I appreciate your help.
-Sreehari
T

0

Right, you can ping sites but the browsers will not load them. That means that some of the dll files that explorer uses need re-registering. Other browsers may use some of those files also - they form a common library.
Try this:
Go Start / Run, enter regsvr32 urlmon.dll
-if that single change does not resolve the problem, repeat the process by running the following additional entries [paste in this complete line]:

regsvr32 Shdocvw.dll Msjava.dll Actxprxy.dll Oleaut32.dll Mshtml.dll Browseui.dll

0

Hi, First I should say thank you very much.

1) First I gave regsvr32 urlmon.dll - Does not solve the problem. Then I go the following complete line
2) regsvr32 Shdocvw.dll Msjava.dll Actxprxy.dll Oleaut32.dll Mshtml.dll Browseui.dll

While loading this I got some error
The module Shdocvw.dll was loaded but entry point DllRegisterServer was not found

The module MsJava.dll failed to load.

Is those were the reason probelm still there?

-Sreehari

0

Hey, I did this before posting into this forum.

Is IE uninstall and re install would help? not sure how to uninstall IE from Vista basic?

0

Hey, I did this before posting into this forum.

Is IE uninstall and re install would help? not sure how to uninstall IE from Vista basic?

You cannot Uninstall IE, it is part of the operating system and will not uninstall. I believe you can roll back IE8 to IE7
To uninstall Internet Explorer 8, go to Control Panel, and click on Uninstall Programs link or Programs and Features icon. Then on Tasks pane on the left, click on View installed updates link. Locate and select Windows Internet Explorer 8 in the list of installed updates, and then click on Uninstall button. Click on Yes when asked that are you sure want to uninstall the update.

Also try starting IE WITHOUT Add-ins:
Click the Start button button, click All Programs, click Accessories, click System Tools, and then click Internet Explorer (No Add-ons).


Reset Internet Explorer settings


If disabling add-ons doesn't solve the problem, try resetting Internet Explorer back to its default settings. This removes all changes that have been made to Internet Explorer since it was installed, but it does not delete your favorites or feeds.


1. Close all Internet Explorer or Windows Explorer windows.
2. Open Internet Explorer by clicking the Start button, and then clicking Internet Explorer.
3. Click the Tools button, and then click Internet Options.
4. Click the Advanced tab, and then click Reset.
5. Click Reset.
6. When you are done, click Close, and then click OK.
7. Close Internet Explorer and reopen it for the changes to take effect.

Your error of

The module MsJava.dll failed to load.

is because your Java is woefully out of date. You are running version 1.5 and current version is version 6 update 13.
Go HERE
Download Offline install and save it to the desktop.
Then go to Add/Remove and Uninstall ALL old versions of java you find there. Once the uninstall is complete then double click that install file on the desktop to install the new version.

Also try starting IE WITHOUT Add-ins:
Click the Start button button, click All Programs, click Accessories, click System Tools, and then click Internet Explorer (No Add-ons).

0

I note that some of the dll files used by IE7 & 8 no longer require registering, simply loading suffices, therefore they no longer have register entry points, hence the above error.
You can repair ["reinstall"] IE by using the .inf file. I do not use IE unless forced to, so have not bothered with IE8. But the procedure for repairing IE8 is probably quite similar to that of IE6.
Rclick C:\WINDOWS\inf\ie.inf, [or go Start, run, and enter:
%windir%/inf -and locate ie.inf in that window....].
Check that it is the correct inf file for IE8... Properties?
... and then click Install. But you will require the IE8 files to be somewhere handy.

1

Hari,
I an having the same problem. Plz tell me hw u fixed it.
mail me at <snip></snip>

Hi and welcome to the Daniweb forums :).

==========

Sorry, we are not a mail service.
Also not a chat room, so please use correct English please as per the forum rules.

0

My problem still not solved. Planning to restore the system with HP recovery manager. Its my HP laptop.

-Hari

1

My problem still not solved. Planning to restore the system with HP recovery manager. Its my HP laptop.

-Hari

hari, one reason your problem is not solved is you have not posted back here in 6 weeks. There is no way we can offer help if the poster fails to return in short order. Since 6 weeks have passed there is no way to know exactly what may be wrong with the computer now, or if any changes recommended have even been attempted.
This should be a lesson to all, if you ask for help stick with it. We are not mind readers and cannot offer other solutions or fixes to try unless the poster returns with the results of the last suggestions.

0

Hari, have you tried uninstalling [not just stopping] your firewall [if third party] and AV service, then reinstalling them?

This topic has been dead for over six months. Start a new discussion instead.
Have something to contribute to this discussion? Please be thoughtful, detailed and courteous, and be sure to adhere to our posting rules.