Member Avatar for Tess James

Hi All,

I received an e-mail from a friend of mine.
It contained three jpeg images with the title Imagens Anexadas.
When I tried to open those images,it gave me a dialog box asking either to run or save.
I tried to run it.But nothing happened (Nothing am aware of).
Then after some time, I received the same mail from the same person. So I asked this fellow about it and he told me he didn't send any such mail to me.
After googling I came to know that it's a virus and it will slow down the computer and all. What should I do? Is it something very serious? Should I change my Email id? Nobody in my contacts list has complained of receiving any such mails from my ID as of now.

Any Solutions??

  • 7 Contributors
  • 12 Replies
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  • 4 Weeks Discussion Span
  • Latest Post Latest Post by Member #178584

Dani AI

Generated

Brief, practical guidance to follow now (and to keep for anyone who finds this thread later). The observation from that those image thumbnails can link to an executable shows this is not a harmless picture — treat the sender, the sender's machine and any machine that opened the attachment as potentially compromised. Contain the problem in two tracks: secure the account, then remediate the PCs.

Secure the email first: from a known-clean device change the account password and enable two-factor authentication; review recent sign-ins and revoke any unrecognized sessions; check for and remove any automatic forwarding rules and third-party app access; look in Sent items to confirm whether the account is being used to send spam. These are standard account-containment steps for both Google and Microsoft accounts. ()

Remediate the machines: do not run suspicious attachments again. If a PC behaves oddly, disconnect it from the network, back up personal documents (do not copy executables) and run multiple on-demand scanners rather than relying on one product. If malware prevents downloads, download scanners on a known-clean PC and run them from removable media; consider an offline rescue environment if the infection is persistent. Reputable options to research include Microsoft Safety Scanner, ESET Online Scanner and vendor rescue media — use the vendor instructions when preparing removable-media scans. (support.microsoft.com)

Look for persistence and cleanup: use a startup/autostart inspector (Autoruns) and check Task Scheduler, installed programs and browser extensions for unfamiliar entries; remove only what you can confidently identify and keep a log of changes. If you are uncomfortable with manual cleanup or the infection survives multiple, up-to-date scans, plan a clean OS reinstall or get professional help — keep credentials changed afterwards. As and noted earlier, knowing the exact AV product and scan logs helps responders—capture logs before making big changes. (learn.microsoft.com)

Summary checklist to paste into replies or follow yourself: (1) change password from a different clean device + enable 2FA; (2) sign out all sessions and remove forwarding/apps; (3) backup data (no .exe/.scr), disconnect suspect PC, run multiple scanners or a rescue disk; (4) inspect Autoruns/Task Scheduler and browsers; (5) if unsure, reinstall OS and re-secure accounts.

Recommended Answers

All 12 Replies

Member Avatar for Rik_

Your friend needs to disinfect his PC and so do you. What protective software do you have (please list all of it) and what does it say when you do a full scan?

Member Avatar for Dan08

First of all, have you got an anti virus on your computer?

Member Avatar for Tess James

Hi ..
I do have an antivirus software installed in my system.
And I did a complete scan also.
It said no risks/threats found.
I deleted the temp internet files and cleared the cache also.

Member Avatar for Rik_

We need to know exactly what protective software you have in order to asses the likelihood of your pc being infected.

Member Avatar for kaninelupus

EXACT protective software will help evaluate how well you are covered (ie, some AV utilities lack either anti-malware/spyware protection/removal capabilities, and others lack firewall ability which would block unauthorised files linking out). Just knowing you have an AV is not sufficient.

Member Avatar for Tess James

Hi..

I am using Symantec.

Member Avatar for Rik_

Ewwwwww, that means you have very poor protection.

Download Malwarebytes' Anti-Malware to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure to checkmark the Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Make sure that you restart the computer.

Member Avatar for kaninelupus

Symantec, as in Norton (agree... ewwww)?

Symantec corporate (excellent)?

Member Avatar for kaninelupus

edit: original post took a few secs to display, lol

Member Avatar for Michael York

Hi All,

I received an e-mail from a friend of mine.
It contained three jpeg images with the title Imagens Anexadas.
When I tried to open those images,it gave me a dialog box asking either to run or save.
I tried to run it.But nothing happened (Nothing am aware of).
Then after some time, I received the same mail from the same person. So I asked this fellow about it and he told me he didn't send any such mail to me.
After googling I came to know that it's a virus and it will slow down the computer and all. What should I do? Is it something very serious? Should I change my Email id? Nobody in my contacts list has complained of receiving any such mails from my ID as of now.

Any Solutions??

Hi Tessy,

This is Mike from the Norton Authorized Support Team.

Can you please tell me which Norton product and version you currently have installed? You can determine this by opening your Norton product, choose "Help & Support" and then choose "About". Please let me know the product and the exact version number so I can assist you further.

Thank you,
Mike

Member Avatar for safeandsound

Hi, guys!
Yesterday, I received an email from the following email address: His email message contained the words Imagens anexadas, and three jpeg files, which I tried to open, but they did not open. Then I typed Imagens anexadas in my Google search box, and realised that the email I received contained a dangerous virus. Indeed, my computer has somewhat slowed down now, and I am warning the community on this site that - yes, emails containing the words Imagens anexadas and the three .jpg attachments are dangerous. Delete if you receive them.
safeandsound

Member Avatar for Member #178584

Hi,

a few friends of mine got a similar virus (i believe its a Trojan)! There are 3 images, usually jpg thumbnails. If you check the link of the thumbnails it redirects you to a .SCR file download somewhere. Do NOT open it! Its a virus! I am still trying to get more info about this and how to get rid of it! I have several friends with hotmail accounts sending me (against their will) emails with the 3 jog files and different subjects, etc... But they all go to the SCR files!

Regards
Ricardo

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