Member Avatar for danieldescalso

hi friends i am trying to access facebook and hotmail but cant even open home page... all other websites are working perfectly on IE and Firefox both.. i am administrator of my PC and currently using DSL connection....

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Extra diagnostics that target what the existing replies didn’t cover (hosts/DNS/proxy/router-level causes). reports only Facebook and Hotmail fail while other sites work; that pattern often means a local hosts file, DNS hijack, or an unwanted proxy setting rather than a general connection problem. and have covered browser and basic network checks; add the focused steps below.

Run these quick checks from an Administrator command prompt (or open Notepad as Administrator to view the hosts file):

nslookup facebook.com
nslookup hotmail.com
ping facebook.com
ipconfig /flushdns
notepad C:\Windows\System32\drivers\etc\hosts

What to look for and next actions:

  • If nslookup returns no address or a loopback/private IP, DNS or hosts redirection is likely. Back up the hosts file (save a copy) and remove any lines that map Facebook or Hotmail to 127.0.0.1 or another unexpected IP.
  • Check browser proxy settings (IE: Tools > Internet Options > Connections > LAN Settings; Firefox: Options > Network Settings) and set to “No proxy”/automatic if anything is configured. Malware often installs a proxy to intercept traffic.
  • Temporarily change your adapter DNS to a known public server (for example 8.8.8.8 / 8.8.4.4) to rule out ISP DNS tampering, then retry.
  • Test from another device on the same DSL (phone tether or another PC). If those devices also fail, check the router for parental-block lists or custom DNS and reboot it; if only the PC fails, focus on the machine.

If edits to hosts or proxy settings reappear, run a full scan with updated antivirus plus a specialist scanner (for example Malwarebytes). Persistent automatic changes are a strong indicator of infection and should be cleaned before restoring normal DNS/hosts settings.

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Member Avatar for jholland1964

You mean you cannot open your regular home page or the home pages of those two accounts? Neither browser will go to those pages?
Try clearing the internet temp files and cache on both browsers.

What firewall are you using? If it is both browsers sounds as if those pages were blocked by a third party application...firewall, spybot, spywareblaster, browser restrictions.
Doesn't really sound like an infection to me.

Member Avatar for thewebhostingdi

If you still face issue then try running tracert report to both the IP address of Facebook and Hotmail.

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