Member Avatar for Lisa1974

Hi Folks,

If anyone could give me a fix with this i'd be eternally grateful. For the past few weeks every time I use keystrokes I am redirected to my yahoo account. I initally thought that my facebook account was infected on account of only using this. I have installed AVG and Spybot on recommendation of people off other websites.

I have since found out it's not only internet but any time I use the keyboard (it's happened over 20 times since I started typing this message). Nothing has picked this up and the problem is not only irritating but getting worse! (another 10 times since my previous count...)

Hints and tips gratefully received
Kind regards
Lisa

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  • Latest Post Latest Post by Robjc63

Dani AI

Generated

— the fact that every keystroke produces a "launching email" popup while the mouse is unaffected points to two likely causes: a hardware multimedia/mail key that is stuck or a program that hooks keyboard events (malware or a hotkey utility). was right to suggest scanning, but start by isolating hardware vs software so scans and fixes target the right place.

  • Unplug or swap keyboards. If this is a laptop, plug in a USB keyboard and use the On‑Screen Keyboard (clicking with the mouse). If the problem stops with a different/input method, it is almost certainly hardware.
  • Boot Safe Mode (F8) or a Linux Live USB and test typing there. If the issue disappears in Safe Mode but appears in normal boot, a third‑party program/driver is the culprit. If it appears in a Live OS, it is hardware.
  • If software is suspected, run a full offline/rootkit-aware scan (Malwarebytes is a good start) and inspect startup hooks with Autoruns and Process Explorer to find programs that intercept keystrokes.
  • Check installed programs for remote‑control or keylogger tools (TeamViewer, VNC, LogMeIn, unknown utilities). If you suspect active remote access, disconnect network immediately.
  • If hardware: clean around the mail/multimedia key, test keys with an online key tester, and replace the keyboard if needed.

Useful tools: Malwarebytes and Autoruns. Back up important data before major removals, and if uncertain, capture autoruns/process lists for review rather than deleting items blindly.

Member Avatar for Lisa1974

P.S. It doesn't happen when I use the mouse and I keep getting a message on the screen saying "launching email". I am using Windows Vista

Member Avatar for Robjc63

you have maware on your pc try downloading spybot S&D - you may have to download a version with the latest updates it using another PC then transfer it to yours via usb and run it

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