Member Avatar for uncle quiley

I have been trying to fix this problem for months. Most advertisements on IE have "The Page Cannot Be Displayed" and I also get this problem when I try to open too many windows. For example, looking at NFL.com, after three page changes, sometimes I will not be able to pull up the fourth page. I must start over. I have added my hijack this log below. Please let me know if there are any problem files you see or if there is an appropriate course of action to resolve these isssues.

Logfile of HijackThis v1.99.1
Scan saved at 8:54:37 PM, on 8/31/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\PROGRA~1\COMMON~1\Stardock\SDMCP.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\Explorer.EXE
C:\WINNT\system32\SK9910DM.EXE
C:\WINNT\GWMDMMSG.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
C:\PROGRA~1\Stardock\OBJECT~1\DesktopX\DesktopX.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINNT\system32\nvsvc32.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\BitTornado\btdownloadgui.exe
C:\Program Files\BitTornado\btdownloadgui.exe
C:\Program Files\BitTornado\btdownloadgui.exe
C:\Program Files\BitTornado\btdownloadgui.exe
C:\Program Files\BitTornado\btdownloadgui.exe
C:\Program Files\BitTornado\btdownloadgui.exe
C:\Program Files\Outlook Express\msimn.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\AIM\aim.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\DOCUME~1\Owner\LOCALS~1\Temp\Temporary Directory 4 for hijackthis[1].zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.comcast.net
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
R3 - URLSearchHook: (no name) - {8952A998-1E7E-4716-B23D-3DBE03910972} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: QuickSearch Search Bar - {82315A18-6CFB-44a7-BDFD-90E36537C252} - C:\Program Files\QuickSearch\QuickSearchBar1_27.dll
O2 - BHO: CoTGT_BHO Class - {C333CF63-767F-4831-94AC-E683D962C63C} - (no file)
O2 - BHO: WebBar Class - {EE392A64-F30B-47C8-A363-CDA1CEC7DC1B} - C:\PROGRA~1\ADVANC~1\bar.dll
O3 - Toolbar: (no name) - {339BB23F-A864-48C0-A59F-29EA915965EC} - (no file)
O3 - Toolbar: QuickSearch Search Bar - {82315A18-6CFB-44a7-BDFD-90E36537C252} - C:\Program Files\QuickSearch\QuickSearchBar1_27.dll
O4 - HKLM\..\Run: [Hot Key Kbd 9910 Daemon] SK9910DM.EXE
O4 - HKLM\..\Run: [GWMDMpi] C:\WINNT\GWMDMpi.exe
O4 - HKLM\..\Run: [GWMDMMSG] GWMDMMSG.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINNT\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINNT\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [DesktopX] "C:\PROGRA~1\Stardock\OBJECT~1\DesktopX\DesktopX.exe"
O4 - HKCU\..\Run: [updateMgr] C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe AcRdB7_0_0
O4 - Startup: Bordered.lnk = C:\Documents and Settings\Owner\Desktop\Bordered\Bordered.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Help - {9EA12C02-3220-44AF-BC6B-69D184287066} - http://www.comcast.net/memberservices/ (file missing) (HKCU)
O9 - Extra button: Support - {BD06DEB3-D249-48C3-890E-6BC6DF4652ED} - (file missing) (HKCU)
O9 - Extra button: ComcastHSI - {F127F63A-9ADE-43D6-B404-EE1E17B1908C} - http://www.comcast.net (file missing) (HKCU)
O14 - IERESET.INF: START_PAGE_URL=http://www.comcast.net
O16 - DPF: {03F998B2-0E00-11D3-A498-00104B6EB52E} (MetaStreamCtl Class) -
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) -
O16 - DPF: {106E49CF-797A-11D2-81A2-00E02C015623} (AlternaTIFF ActiveX) - http://www.alternatiff.com/install/00/alttiff.cab
O16 - DPF: {15AD6789-CDB4-47E1-A9DA-992EE8E6BAD6} -
O16 - DPF: {1842B0EE-B597-11D4-8997-00104BD12D94} (iCC Class) -
O16 - DPF: {2357B3CF-7F8D-4451-8D81-FD6097610AEE} (CamfrogWEB Advanced Unicode Control) -
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) -
O16 - DPF: {739E8D90-2F4C-43AD-A1B8-66C356FCEA35} (RunExeActiveX.RunExe) - hcp://system/RunExeActiveX.CAB
O16 - DPF: {9732FB42-C321-11D1-836F-00A0C993F125} (mhLabel Class) -
O16 - DPF: {99CDFD87-F97A-42E1-9C13-D18220D90AD1} (StartFirstControl.CheckFirst) - hcp://system/StartFirstControl.CAB
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) -
O16 - DPF: {C5E28B9D-0A68-4B50-94E9-E8F6B4697514} (NsvPlayX Control) -
O16 - DPF: {C5E28B9D-0A68-4B50-94E9-E8F6B4697516} (NsvPlayX Control) -
O16 - DPF: {C5E28B9D-0A68-4B50-94E9-E8F6B4697517} (NsvPlayX Control) -
O16 - DPF: {FE0BD779-44EE-4A4B-AA2E-743C63F2E5E6} (IWinAmpActiveX Class) -
O20 - Winlogon Notify: MCPClient - C:\PROGRA~1\COMMON~1\Stardock\mcpstub.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINNT\system32\nvsvc32.exe
O23 - Service: PictureTaker - Unknown owner - c:\fixit\pt\PCTKRNT.SYS (file missing)

ANY HELP WOULD BE FANTASTIC!!!! Thanks everyone!!!!

  • 2 Contributors
  • 1 Reply
  • 181 Views
  • 4 Days Discussion Span
  • Latest Post Latest Post by dlh6213

Dani AI

Generated

Useful follow-up and focused checklist for troubleshooting the intermittent "Page cannot be displayed" errors (ads and when opening several pages).

Brief diagnosis notes: the behavior you describe is commonly caused by one or more of these problems — a corrupted Winsock/LSP stack, a misbehaving IE BHO/toolbar or incomplete uninstall remnants, or local/network resource exhaustion (many simultaneous connections from P2P clients or a NAT/router limit). 's suggestion to repair Winsock/IE is a good first direction; here are targeted, safe steps to try next.

Immediate tests (quick, reversible)

  • Quit all BitTorrent/P2P programs and retest browsing. P2P clients can open dozens or hundreds of sockets and trigger the failure you see.
  • Run Internet Explorer without add-ons: Start -> Run -> iexplore.exe -extoff and browse the same pages. If it works, a BHO/toolbar is the likely culprit.
  • Try a different browser (Firefox/Chrome) to see if the problem is IE-specific.

Repairs to attempt (make a System Restore point first)

  • Reset the Winsock and TCP/IP stacks, then reboot:
    netsh winsock reset
netsh int ip reset c:\resetlog.txt
ipconfig /flushdns
  • Use HijackThis (or Autoruns) to disable/remove unknown or ad-related BHOs/toolbars. Remove toolbars or hooks you did not install knowingly (unknown URLSearchHook, WebBar, QuickSearch entries). Only remove one or two items at a time and reboot to confirm effect.

Followups and next steps

  • Run a full, updated anti-malware scan to catch leftover adware.
  • Inspect startup and service entries for missing files (leftover service entries can break IE). Use Autoruns or msconfig to clean them.
  • If problems persist after these steps, post the updated HijackThis log and list which tests you performed (IE no-addons, P2P stopped, winsock reset). That will help narrow the fix.
Member Avatar for dlh6213

Hi uncle quiley, welcome to DaniWeb :D

Please follow the suggestions and instructions in the links in my signature block below.

If you continue to have problems, try WinsockXPFix --

Run it, and click the Fix button; choose YES when asked if you want to proceed.

If it still doesn't work, try IEFix --

Post a new HijackThis log and let us know the current status.

Be a part of the DaniWeb community

We're a friendly, industry-focused community of developers, IT pros, digital marketers, and technology enthusiasts meeting, networking, learning, and sharing knowledge.