Member Avatar for cambalinho

i belive that my brother found a virus\spyware. i even formated the laptop and continues there :(
my problem is: the help window is allways opening. i have problems using the laptop :(
ca anyone help me?

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Dani AI

Generated

A repeated Help window in Windows 7 usually means a persistent F1-like input rather than a mysterious OS bug. Since noted the popup stopped after pressing keys, the most likely causes are hardware/input (stuck key or a device sending F1) or, less commonly, a startup item or boot-level artifact that survived the reinstall.

Quick diagnostic checklist:

  1. Check the built-in keyboard for a physically stuck F1 or debris; testing with an external USB keyboard can confirm whether the internal keyboard is the culprit.
  2. Disconnect all USB peripherals (gamepads, headsets, phones, docking stations). Some devices can present as keyboards and send phantom keys.
  3. Launch the On-Screen Keyboard (osk), or observe input in a simple editor, to see whether F1 events appear without physical presses.
  4. Boot into Safe Mode. If the Help window stops there, focus on startup items and the Task Scheduler for anything invoking help (help-related executables).
  5. If the problem persists after a partition-only reinstall, consider boot/MBR or firmware persistence: use trusted installation media and fully clean the disk (for example, diskpart -> clean) before reinstalling, or follow vendor recovery tools to rebuild boot structures.
  6. If firmware/BIOS settings look suspicious, consult the laptop maker’s service documentation for an official CMOS/BIOS reset method rather than attempting hardware work without experience.

Practical outcome: a temporary stop after pressing keys strongly favors a stuck/failing keyboard or intermittent ribbon-cable fault; replacing or professionally servicing the keyboard is often the permanent fix. If there is any doubt about firmware-level persistence or about opening the machine, a reputable repair shop can perform the disk/firmware clean and a safe hardware inspection.

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Member Avatar for rubberman

How did you format the laptop? Also, did you clear/reset the BIOS flash memory as well, and as part of the refomatting, include the boot sector, or just the NTFS partitions?

Member Avatar for cambalinho

just the partitions. now, seems, that i fix the problem. maybe was a key locked or damage. i press some keys and now isn't showed.
but you are speaking about Reset the BIOS. i don't know do that. can you explain how to do that?

Member Avatar for rubberman

It depends upon the system. Usually you need to access the computer manufacturer/vendor's website and support page for such information. In some systems, you can do that by removing the external power, remove the battery, and hold the power button on for some period of time (30 seconds usually will work) - a lot of Toshibas work this way. Others require that you remove the power (and battery if a laptop), and short a couple of contacts on the motherboard for some number of seconds. A lot of HP laptops require this latter technique. My attorney gave my grandson an HP laptop that had the BIOS locked with his fingerprint. My grandson, who is an engineering genius, removed the keyboard cover, shorted the required contacts, and had Windows 7 installed, all in less than an hour! I gave him the system, sat down to talk with my daughter, and after a bit he brought the system into the living room, which proviously was running XP, to show it running Win7. Heck, it would have taken me at least 2-3 hours to do the same! :-)

commented: thanks for all +3
Member Avatar for cambalinho

thanks for all. thank you

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