Member Avatar for abarlowa

Please help! When I click on certain links it closes out all the window(s) I have open (1 or 2). Thanks.

Logfile of HijackThis v1.99.1
Scan saved at 10:02:17 PM, on 9/22/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
c:\program files\common files\logitech\lvmvfm\LVPrcSrv.exe
C:\Program Files\Common Files\Command Software\dvpapi.exe
C:\Program Files\Microsoft SQL Server\MSSQL\Binn\sqlservr.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Picasa2\PicasaMediaDetector.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\BellSouth\BellSouth Internet Security\Freedom.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Owner\Local Settings\Temporary Internet Files\Content.IE5\QDGBI9A5\stng260[1].exe
C:\DOCUME~1\Owner\LOCALS~1\Temp\Temporary Directory 1 for HijackThis[1].zip\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://home.bellsouth.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.emachines.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: PopKill Class - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\BellSouth\BellSouth Internet Security\pkR.dll
O2 - BHO: ZKBho Class - {56071E0D-C61B-11D3-B41C-00E02927A304} - C:\Program Files\BellSouth\BellSouth Internet Security\FreeBHOR.dll
O4 - HKLM\..\Run: [LXBTCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\LXBTtime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [BellSouth Internet Security] C:\Program Files\BellSouth\BellSouth Internet Security\Freedom.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: &eBay Search - res://C:\Program Files\Mozilla Firefox\eBayTb.dll/RCSearch.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2\bin\npjpi142.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2\bin\npjpi142.dll
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.emachines.com
O15 - Trusted Zone: *.frame.crazywinnings.com
O15 - Trusted Zone: *.frame.crazywinnings.com (HKLM)
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) -
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner - C:\Program Files\Common Files\AOL\AOL Spyware Protection\\aolserv.exe
O23 - Service: DvpApi (dvpapi) - Command Software Systems, Inc. - C:\Program Files\Common Files\Command Software\dvpapi.exe
O23 - Service: Logitech Process Monitor (LVPrcSrv) - Logitech Inc. - c:\program files\common files\logitech\lvmvfm\LVPrcSrv.exe
O23 - Service: lxbt_device - Lexmark International, Inc. - C:\WINDOWS\System32\lxbtcoms.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - Unknown owner - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe (file missing)
O23 - Service: McAfee Personal Firewall Service (MpfService) - Unknown owner - C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe (file missing)
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - c:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe:?: :eek:

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  • 21 Hours Discussion Span
  • Latest Post Latest Post by abarlowa

Dani AI

Generated

A focused troubleshooting plan based on the HijackThis log posted by and 's point about error messages.

Start by capturing a reliable crash record. If Internet Explorer closes with no dialog, check the Application log in Event Viewer for entries at the same timestamp and note the faulting module name and time. Run eventvwr.msc and look for "Application Error" entries — the module name and offset are the best clues for what component is failing.

Isolate third-party hooks next. Perform a clean boot with msconfig (disable non-Microsoft services and startup items) and reboot to see if the problem stops. Use Sysinternals Autoruns to inspect and temporarily disable Internet Explorer-related add-ons (BHOs, toolbars, Explorer extensions, AppInit DLLs). Download Autoruns here: Autoruns for Windows. Uncheck items rather than deleting; if unchecking an entry prevents the crash, that entry is a prime suspect.

Scan for infection and damaged system files. Run a full, up-to-date scan with a reputable anti-malware tool (examples include Malwarebytes) and repeat scans from Safe Mode with Networking if needed. Run sfc /scannow to check system DLL integrity. For advanced tracing, Process Monitor / Process Explorer can show what DLLs or processes are loaded at the moment of the click.

If the issue is profile-specific, test under a new Windows user account or a different browser to see whether the crash reproduces. Always make a backup or restore point before removing files or registry entries, and avoid turning off firewall/AV while online. The most useful diagnostics for targeted cleanup are the Event Viewer faulting-module names, an Autoruns snapshot, and the current HijackThis/HJT output.

Recommended Answers

All 2 Replies

Member Avatar for DavidRyan

Does IE give any error messages when it crashes? It is often better to resolve those before a HijackThis log.

Member Avatar for abarlowa

No, it does not I will click on a link or type in a URL and then all the window(s) just close out. :rolleyes:

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