Hi everyone,

I am not a server guru but have had to setup a dedicated server for a new website. Everything is going except that when I try to connect to it via HTTPS connection I get a 500 internal error page which basically means I don't know what is causing the problem.

HTTP connection is fine and working but since the site will be processing payment information we need the HTTPS connection.

The server is running on CentOS with me using cPanel 11 to admin it. The only solution that I have possible come across involves the httpd.conf file for apache. The solution says to add this

<IfDefine SSL>
Listen 80
Listen 443

Although using cPanel I'm not sure where (preMain, preVirtual, postVirtual) to add this or if I shoudl even be adding it.

Can anyone shed any light on this?

Thanks guys,


8 Years
Discussion Span
Last Post by xav.vijay

Hey khess,

Thanks for reply. I don't have a .kdb file anywhere that I see. When researching this I keep seeing it in relation to a IBM server. Since I'm running on centOS and am using cPanel do I need this?

Many thanks again,



Thought I'd include the server details that are appended to the bottom of the 500 internal error page

Apache/2.0.63 (Unix) mod_ssl/2.0.63 OpenSSL/0.9.8e-fips-rhel5 mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/ Server at domain.co.uk Port 443


Can you check your logs in /var/log? The httpd might be throwing errors in messages or syslog, and the error_log for apache might give you more information as well.


Hey sknake,

I've had a look at the error logs through cPanel and can't see anything about apache, it's all just missing files that I haven't fixed yet such as graphics references from CSS files.

I did notice however that these errors only show up when I load the site using http. nothing shows up in the cPanel error log when I try and load the site over https.

I can't find (via FTP or cPanel file manager) the location of my httpd.config file. All the locations on the web aren't there when I look at the server. Where would I find the apache error log?

Here's my server structure from the root


I have seen a few things about editing the httpd.conf file but I can't even find it to access it and I don't want to use the cPanel apache editing page as I don't know where to put the new stuff into on it.

Any ideas you have would be greatly appreciated!




Did u create a certificate file and key file?

Did u add them to ur httpd.conf, and mark the https port directive to this certificate??

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