Member Avatar for jjd228

osx, working for 3 weeks on a quark 6.0 document. ran the quark 6.1 upgrade and the file is now GONE!!!! no one from quark can tell me what happened or where the file is. can someone please help with any suggestions?

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  • Latest Post Latest Post by kc0arf

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Quick summary and targeted next steps for the Quark 6.0 → 6.1 upgrade problem reported by . Members , and were right to start with searching and backups; add the more focused, low-risk checks and recovery steps below before doing anything that writes to the disk.

Search by Quark file type from the shell (fast and exact). Quark 6+ uses .qxp (older Quark used .qxd), so look for both extensions. Example commands (run in Terminal):

# search your home folder
find ~ -type f \( -iname "*.qxp" -o -iname "*.qxd" \) -print 2>/dev/null

# search entire boot disk (may require sudo)
sudo find / -type f \( -iname "*.qxp" -o -iname "*.qxd" \) -print 2>/dev/null

# find files changed in the last week
find ~ -type f -mtime -7 -print 2>/dev/null

Use these instead of guessing names; they find files that GUI indexes or Sherlock/Spotlight may miss. (fileinfo.com)

Check hidden items, Trash and temp folders. Reveal hidden files in Finder (modern macOS: Command+Shift+.) or use the Terminal toggle:

defaults write com.apple.finder AppleShowAllFiles TRUE
killall Finder

Then also search common temp locations like /tmp, /var/tmp and /private/tmp with the same find pattern. Don’t empty the Trash yet if you see something useful. (macworld.com)

If nothing turns up, stop using the Mac (writing to the drive can overwrite recoverable data). Make a read-only disk image of the affected drive and run recovery against that image. Disk Drill and similar tools explain creating a disk image (or use Disk Utility) and scanning the image rather than the live disk; this preserves recovery chances. If the file exists but is corrupted, specialist services/tools (Markzware/MarkzTools or paid recovery services) can often extract pages or text from damaged Quark files. (cleverfiles.com)

If using a newer Quark build, recovered items sometimes appear in a Quark “rescue” folder on the Desktop; also contact Quark Support if the product is still supported (for very old releases you may need a third-party service). Keep a copy of any found file before opening it in a different Quark version. (quark.com)

Recommended immediate order: (1) stop heavy use, (2) run the find checks above, (3) show hidden files and inspect Trash/tmp, (4) create a disk image, (5) run recovery tools or consult a DTP-specialist service.

Recommended Answers

All 5 Replies

Member Avatar for yellow

Where was the document before? You saved it somewhere on your hard drive. What was it's name? Did you search for it using the Find function?

Member Avatar for kc0arf

Hello,

Quark is a Nightmare. There is a lot of anger and frustration in the industry about the lack of Quark customer care.

Best bet is to do the searching for your quark documents, and consult your backups.

Christian

Member Avatar for cee

osx, working for 3 weeks on a quark 6.0 document. ran the quark 6.1 upgrade and the file is now GONE!!!! no one from quark can tell me what happened or where the file is. can someone please help with any suggestions?

i don't know if anybody has offered suggestions to you or not, but if you have sherlock (and i'm sure you are familiar with sherlock) try entering some of the key words to find instead of document title or modification date.

i've just upgraded from 9 to 10 system as well as from quark 4 to quark 6.1.
fun, isn't it. :)

sometimes, i have found lost documents by entering keywords, and just picked through until i found it. good luck.

Member Avatar for cashondeb

I, too had the same problem with quark when I was trying to switch over to osx at work (still working in 9 though), saving a file and not being able to find it. I knew it had to be somewhere and I found it thru Sherlock (it was there). I am working in osx at home, and am finding it easier and easier as I go. It's just different from os 9, but it does have it's advantages. As far as quark goes, yeah, it is frustrating getting help, and the serial numbers, what a bunch of crap. I'm just trying to find a layout program that all my vendors can use without me having to use quark at all. I did do a newsletter (full color and spot) in freehand from powerpoint (what a nightmare, and I'll never do that again). And don't suggest Pagemaker cause I can't stand that program, reminds me of Ready, Set.......Go!

Member Avatar for kc0arf

Hello,

I am using a program called RagTime. It is free for non-commercial use, and is Mac, Windoze, and OS 9 capable. You might want to search it out and see if it will do what you want it to.

RagTime does have some INTERNAL charting and graphing capabilities, along with simple spreadsheets. It reminds me of a ClarisWorks inside of Quark application.

One of the more frustrating conversions to Ragtime though is that it doesn't have the Quark and Indesign traditional "make a text box, make a graphics box" separation tool. The Ragtime way is to select the shape of the box, and when creating it, you determine if it is going to be a text box, or a placeholder for a picture. I need to remind myself of that now and then.

Hope that helps,

Christian

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