Member Avatar for txlamb

I recently installed a sonnet G3 500 card w/firewire on an iMac 333 and purchased an iPod 20GB, unfortunately the imac will not recognize the the iPod although there is power supplied to the port. Running OS 10.2.8 with OS 9.2.1 in the background, updated firmware and patches and/or fixes as specified. OPEN for suggestions.

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Dani AI

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Good troubleshooting so far — ’s reset idea and ’s followup (reseated Sonnet card, OS X 10.2.8 running) narrow the problem to either the FireWire bus/hardware or host-side software/driver support rather than an obvious iPod power issue. The next step is a short, methodical isolation workflow to decide which.

  1. Isolate the device: confirm the iPod enumerates on a different computer. If it does, the iPod and its firmware are likely fine.
  2. Isolate the port/cable: try a known-good FireWire peripheral and a different FireWire cable on the iMac’s Sonnet port. If the other peripheral is also invisible, suspect the Sonnet card, cable, or the iMac’s FireWire path.
  3. Gather OS-side evidence: in Mac OS X open System Profiler (About This Mac -> More Info) and check the FireWire bus for attached devices, then look in Disk Utility to see if the iPod or a mounted disk appears. These two views tell whether the device negotiated on the bus or simply never enumerated.
  4. Minimal-host test: boot OS X without third-party extras (safe boot) or from an up-to-date system CD/alternate boot volume and retest. Also ensure the iPod/iTunes/iPod Updater version is the correct, supported build for 10.2.8.
  5. Low-risk resets and checks: a PRAM reset (Command-Option-P-R at startup on PowerPC Macs) can clear odd hardware recognition problems. Double-check the Sonnet installation notes for any required connectors, jumper settings, or firmware patches that might affect FireWire.

Notes and cautions: swap the cable first — it is the cheapest, most common failure. If the iPod is recognized elsewhere but no other FireWire device works on the Sonnet port, the card or its installation is the likely culprit and vendor support is appropriate. If the iMac sees the bus but never lists the iPod specifically, the device is not enumerating and the above isolation steps will point to which side needs repair or a software reinstall.

Member Avatar for trpnmonkey41

Have you done the hard reset on the iPod.

Plus it into an AC outlet (not the eMac) toggle the hold switch on and off and then hold the Play and Menu button until the Apple Logo appears....then try connecting it to your eMac

Member Avatar for txlamb

unfortunately, resetting the iPod didn't help with the firewire port. I reseated the firewire adapter from sonnet, still unable to recognize the iPod. I would like to think it is something simple, such as a software or firmware issue. OS 10.2.8 recognizes the port in the profile, but not the attachment.

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