Member Avatar for lancelot_69

I have lots of problems and I am not sure if they are related! One problem is I windows media player 9 loaded and working for 2 yrs now! I go to use it and it tells me an internal application error has occurred! I have no idea why but the same with Qtime player will not work either! I tried several things to fix it but I have no luck! Now I go to reboot, my computer wants me to enter my password for access, this has never happened before! I am the only one that uses the computer so I do not know if I accidentally changed access or what! I did add a superantispyware program then deleted it! Now I can not get into my add/delete program either! Help any suggestions! I do not have windows reboot disc available as I am in the middle of packing and moving!

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  • Latest Post Latest Post by caperjack

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Short summary and first steps (for ): the combination of playback applications failing, an unexpected login/password prompt, and loss of access to Add/Remove Programs often points to system-file or registry damage after a software change. The safest first action is a System Restore back to a point before SuperAntiSpyware was added — this rolls back system files and registry settings while leaving personal documents intact and often fixes multi-component breakage. Good suggestion from : try a restore first. (support.microsoft.com)

If the normal desktop login now requests a password, use the Windows Advanced Boot Options (press F8 during startup). First try Last Known Good Configuration. If that does not help, boot Safe Mode (F8) — the built-in Administrator account appears there on XP systems and is often blank if it was never given a password; that account can be used to run System Restore or other repairs when the regular account will not log on. (lifewire.com)

After gaining an administrative session, check and repair protected system files and re-install the players/codecs: run the System File Checker from a command prompt to scan and repair Windows system files:

sfc /scannow

If SFC reports fixes or requests the original XP media, follow its prompts. After SFC, reinstall Windows Media Player and QuickTime (and the latest DirectX appropriate for the system) or run the WMP repair steps in Microsoft’s troubleshooting guide; codec conflicts can also prevent playback. (support.microsoft.com)

If restore points are missing or restore/repair fails, back up personal data from Safe Mode or with a rescue USB/boot CD before attempting a repair install or using Windows recovery media. If creating or using recovery media is not possible, avoid repeated drift experiments that risk data loss; a repair install or clean install with the correct XP media is the reliable fallback.

Member Avatar for caperjack

not sure if it related but i used , superantispyware program once and got a blue screen of death[BSOD] after it fixed what it found ,,i would do a system restore back to a time before you installed , superantispyware program,

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