Member Avatar for KLM092262

Running Windows Xp And Recently Tried To Install Updates....
Now When I Run Ie6 And Go To Certain Websites, I.e. , Career Builder, Mapquest, Dell.com, Etc. I Get A Ie Error Message That States The "program Must Close, Sorry For Inconvenience...." And It Closed The Program.... Never Did This Before; Looking For A Fix As My Husband Needs To Access These Sites To Look For Job....
Help!!!! Frustrated. Ran Full System Scan In Ad-aware And Norton Antivirus(found 4 Viruses And Deleted Them) Still No Fix....

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Short, practical follow-up that builds on and without repeating their steps.

Many IE6 crashes that only happen on certain sites turn out to be either (A) a third‑party BHO/toolbar or plugin that hooks the browser, (B) a corrupted IE system file or script/ActiveX control, or (C) a per‑user profile setting. Since already ran Ad‑Aware/Norton, the next steps should be diagnostic and reversible so the root cause can be identified before reinstalling IE.

Start by confirming whether third‑party code is involved. As suggested, disable or remove non‑Microsoft browser extensions and any recently installed toolbars. If disabling extensions stops the crashes, uninstall the offending add‑on (use Add/Remove Programs) or use an autorun/BHO viewer (Autoruns or HijackThis) to find the culprit. Always create a System Restore point or export the registry before removing entries.

Collect targeted error info as advised. Open Event Viewer (Administrative Tools -> Event Viewer) and look under Application for the crash time. Note the Event text: faulting application (iexplore.exe), faulting module (for example, a plugin DLL like an np*.dll or a core file like mshtml.dll), exception code, and offset. Those fields usually tell whether the problem is a plugin (update/remove it) or an IE core file (repair). Also try Safe Mode with Networking and a new Windows user profile to see whether the crash is system‑wide or user‑specific.

Repair steps to try before reinstall: clear Temporary Internet Files and cookies, run System File Checker from a command prompt to repair protected system files,

sfc /scannow

and test with an alternate browser (Mozilla Firefox) to confirm the issue is IE‑specific. If all else fails, back up Favorites and settings, then remove and reinstall IE (or perform a repair install of Windows) as a last resort. Because IE6 is old and unsupported, moving to a modern browser/OS will also solve compatibility and security problems long term.

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Member Avatar for alc6379

You've probably got some other funkyness happening. Try disabling BHOS:

In IE, click Tools, then Internet Options. Click the Advanced tab. Uncheck "Enable third party browser extensions", Click OK, and then restart Internet Explorer. See if it still does that.

Member Avatar for KLM092262

Thanks! I Will Try That.... If All Else Fails I May Uninstall Ie6 And Try To Reinstall It... Will Let Cha Know....

Member Avatar for DMR

You might also want to look through your system log files to see if more specific error information is listed in them. To view the logs, open Event Viewer in your Administrative Tools folder. Post the full content of any error messages which may seem related to the IE crash.

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