I'm working a person's eMachine t6524. The printer is a Lexmark x3470 all in one. I believe that the OS is WinXPsp2. When I try to print from either Word or Notepad the I get a "Communication Failure."
The scanner communicates with the computer over the same USB port, I can scan a picture. I've tried all the ports, same results.
The printer will print when connected to my laptop.
I've tried uninstalling and deleting the driver, then re-installing the driver version that's known to work on the laptop.
On the computer that can't print from anything, when printing from either notepad or Word, the user previously had an error prompting him to enter the path to a Microsoft .cab file that goes with Office. (not having the cab file, we aborted) He has Office 2003 trial, which he thought was expired a long time ago. I fixed the .cab file prompt by editing the registry and setting ..../Microsoft/Office/11/CDCache to 0 (was 2)
The MS popup went away and now the communication error is there. Any ideas?