0

Ok, So,

Im connected to the network, got an IP address, I open Firefox, and i get an error message "The connection was reset"

I can ping google.com

Pinging google.com [74.125.127.100] with 32 bytes of data:

Reply from 74.125.127.100: bytes=32 time=91ms TTL=50
Reply from 74.125.127.100: bytes=32 time=91ms TTL=50
Reply from 74.125.127.100: bytes=32 time=90ms TTL=50
Reply from 74.125.127.100: bytes=32 time=88ms TTL=50

Ping statistics for 74.125.127.100:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 88ms, Maximum = 91ms, Average = 90ms

And www.google.com

Pinging google.navigation.opendns.com [208.67.217.230] with 32 bytes of data:

Reply from 208.67.217.230: bytes=32 time=11ms TTL=53
Reply from 208.67.217.230: bytes=32 time=10ms TTL=53
Reply from 208.67.217.230: bytes=32 time=10ms TTL=53
Reply from 208.67.217.230: bytes=32 time=11ms TTL=53

Ping statistics for 208.67.217.230:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 10ms, Maximum = 11ms, Average = 10ms


but I CAN NOT run a trace route


I am running WinXP
Trend Micro Internet Security Pro

Here is my HijackThis log

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:05:58 PM, on 9/22/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Trend Micro\TrendSecure\TISProToolbar\ProToolbarUpdate.exe
C:\Program Files\Trend Micro\Internet Security\TmProxy.exe
C:\Program Files\Trend Micro\Internet Security\TmPfw.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe
C:\Program Files\Canon\MyPrinter\BJMyPrt.exe
C:\Program Files\Canon\Canon IJ Network Scan Utility\CNMNSUT.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\TrueCrypt\TrueCrypt.exe
C:\Program Files\Synergy\synergys.exe
C:\Program Files\Trend Micro\BM\TMBMSRV.exe
C:\Program Files\Trend Micro\TrendSecure\TSCFPlatformCOMSvr.exe
C:\Program Files\Trend Micro\TrendSecure\TISProToolbar\PlatformDependent\ProToolbarComm.exe
C:\WINDOWS\system32\drwtsn32.exe
C:\WINDOWS\system32\drwtsn32.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
O2 - BHO: Trend Micro Toolbar BHO - {43C6D902-A1C5-45c9-91F6-FD9E90337E18} - C:\Program Files\Trend Micro\TrendSecure\TISProToolbar\TSToolbar.dll
O3 - Toolbar: Trend Micro Toolbar - {CCAC5586-44D7-4c43-B64A-F042461A97D2} - C:\Program Files\Trend Micro\TrendSecure\TISProToolbar\TSToolbar.dll
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [SkyTel] SkyTel.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [UfSeAgnt.exe] "C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe"
O4 - HKLM\..\Run: [CanonMyPrinter] C:\Program Files\Canon\MyPrinter\BJMyPrt.exe /logon
O4 - HKLM\..\Run: [CanonSolutionMenu] C:\Program Files\Canon\SolutionMenu\CNSLMAIN.exe /logon
O4 - HKLM\..\Run: [IJNetworkScanUtility] C:\Program Files\Canon\Canon IJ Network Scan Utility\CNMNSUT.EXE
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [TrueCrypt] "C:\Program Files\TrueCrypt\TrueCrypt.exe" /q preferences
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O17 - HKLM\System\CCS\Services\Tcpip\..\{19E63A98-C648-4612-816C-CFC403967C39}: NameServer = 208.67.222.222,208.67.220.220
O17 - HKLM\System\CS1\Services\Tcpip\..\{19E63A98-C648-4612-816C-CFC403967C39}: NameServer = 208.67.222.222,208.67.220.220
O17 - HKLM\System\CS2\Services\Tcpip\..\{19E63A98-C648-4612-816C-CFC403967C39}: NameServer = 208.67.222.222,208.67.220.220
O18 - Protocol: tmtb - {04EAF3FB-4BAC-4B5A-A37D-A1CF210A5A42} - C:\Program Files\Trend Micro\TrendSecure\TISProToolbar\TSToolbar.dll
O23 - Service: Canon Inkjet Printer/Scanner/Fax Extended Survey Program (IJPLMSVC) - Unknown owner - C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
O23 - Service: Trend Micro Central Control Component (SfCtlCom) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe
O23 - Service: Synergy Server - Unknown owner - C:\Program Files\Synergy\synergys.exe
O23 - Service: Trend Micro Unauthorized Change Prevention Service (TMBMServer) - Trend Micro Inc. - C:\Program Files\Trend Micro\BM\TMBMSRV.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (TmProxy) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\TmProxy.exe

--
End of file - 5419 bytes

7
Contributors
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Replies
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8 Years
Discussion Span
Last Post by Bob_180_Bob
0

Do you have a proxy in place? Are you able to access any site with another browser like IE or Netscape?

AJZ

0

i am having the exact same issue as well!

winxp sp3, trend micro internet security pro

have tried IE, Firefox and Opera, and none can connect to a page. even if I disable firewall in trend micro, same crap.

HOWEVER, if I exit out of Trend Micro, then I can surf the net no problems.

I can ping no probs as well as previous post.

searched on trend micros site to no avail. what gives?

anyone else experiencing this issue?

"The connection was reset" - Firefox
Diagnose connection - IE
black page - opera

0

"The connection was reset"
I hate it very much. I can't visit any websites like google, facebook, twitter and many more. I hate it. I am not good in computers and stuffs so please help me.

0

Hi,
I regularly have the same problem with Firefox and IE8 using AVG internet security. I have tried by disabling everything one at a time but to no avail, so my solution is and it always works for me is just to reboot and my PC works well for days on end then will happen again. I have learned to live with it as it only happens now and again it is too hard to look for the problem.

0

Hi guys,

HOWEVER, if I exit out of Trend Micro, then I can surf the net no problems. I can ping no probs as well as previous post.

What does that tell you? I would try another AV. A lot of great free ones out there.

@ Bob_180_Bob,

I regularly have the same problem

Have you tried another AV as well?

I have read that those AV's do cause problems, especially "Security Suites" as I'm sure you're aware of.

I personally use "Avast Home Free Edition" and have for a few years and can't recall ever having a "Connection was Reset"

0

I personally use "Avast Home Free Edition" and have for a few years and can't recall ever having a "Connection was Reset"

Likewise.

0

Hi,
Mine is not the free AVG, it the top of the line, all in one, and I have run two online checks, Trend and Nortons, I have malwearebytes running and have had the problem from a clean install. I think it is a minor problem between my PC and my ISP not a virus or problem here.

0

Hi all,
This is not my post, I was just telling the poster that i also experience this problem. As I have a wireless connection with a 30ft antenna on the roof I assume it is the problem. I have a laptop with wireless doggle that works on a G3 cell phone signal and that often gets "The connection was reset" as the signal is lost and regained. I have had the problem from before and after a clean install on a new HD. According to 3 Anti-Virus programs and 2 anti-malware programs I have no problems on my PC other than a few tracking cookies that are cleaned out each day.

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