Member Avatar for Craig1595

Hello all,

First post, thanks in advance for your thoughts and help.

I have a Panasonic CF-TF Toughbook with XP SP2. The problem started about a week ago when I used a flash drive to transfer info at a printing store. My AVG software caught the Trojan on my flash drive, but my laptop wasn't so lucky. I ran a couple of scans with my Nortan without success. I then downloaded Nortan un-install software and removed my Nortan software. I then removed my Spybot as well. I then download AVG 7.5 Internet Security (Paid Version) and scanned the computer. AVG found a large amount of viruses and 1 trojan; SHeur.TVL However, the problem that it caused is still with us. My IE will not launch or run....Any thoughts?

Thanks for your help,
Craig

--

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:59:19 PM, on 2/1/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Unable to get Internet Explorer version!
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\PROGRA~1\Grisoft\AVG7\avgrssvc.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgrssvc.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\WINDOWS\system32\etmservice.exe
C:\WINDOWS\system32\inetsrv\inetinfo.exe
C:\Program Files\Panasonic\pcinfo\PCInfoSV.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\System32\snmp.exe
C:\PROGRA~1\Grisoft\AVG7\avgfwsrv.exe
C:\WINDOWS\system32\mqsvc.exe
C:\WINDOWS\system32\mqtgsvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Panasonic\WSwitch\WSwitch.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Panasonic\Hotkey Appendix\HKEYAPP.EXE
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\Program Files\FIDTPU\WIN2K\FTMSFLTU.EXE
C:\WINDOWS\system32\RButton.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Panasonic\DispRot\IDRot.exe
C:\Program Files\Panasonic\CHGBMODE\ChgBmode.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\Panasonic\TouchPad\Touchpad.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\Program Files\Common Files\Logitech\KhalShared\KHALMNPR.EXE
C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Administrator\Desktop\HiJackThis.exe

O2 - BHO: IE7Pro - {00011268-E188-40DF-A514-835FCD78B1BF} - C:\Program Files\IEPro\iepro.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_12\bin\ssv.dll
O4 - HKLM\..\Run: [PRunOnce] C:\util\prunonce\PRunOnce.exe
O4 - HKLM\..\Run: [PCinfo] C:\Program Files\Panasonic\PCINFO\SetDiag.exe /FirstLogin
O4 - HKLM\..\Run: [WSwitch] C:\Program Files\Panasonic\WSwitch\WSwitch.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [Panasonic Hotkey Manager] C:\Program Files\Panasonic\Hotkey Appendix\HKEYAPP.EXE
O4 - HKLM\..\Run: [IntelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"
O4 - HKLM\..\Run: [FTMSFLT(USB)] C:\Program Files\FIDTPU\WIN2K\FTMSFLTU.EXE
O4 - HKLM\..\Run: [IntelWireless] C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe /tf Intel PROSet/Wireless
O4 - HKLM\..\Run: [B'sCLiP] C:\PROGRA~1\CYBERL~1\INSTAN~1\Win2K\IBurn.exe
O4 - HKLM\..\Run: [SpywareBot] C:\Program Files\SpywareBot\SpywareBot.exe -boot
O4 - HKLM\..\Run: [MsmqIntCert] regsvr32 /s mqrt.dll
O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [Sprint Connection Manager] "C:\Program Files\Sprint\Connection Manager\SprintCM.exe" -a
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [updateMgr] C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe AcRdB7_0_9
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
O4 - Startup: PowerReg Scheduler.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Cisco Systems VPN Client.lnk = C:\Program Files\Cisco Systems\VPN Client\vpngui.exe
O4 - Global Startup: Display Rotation Tool.lnk = ?
O4 - Global Startup: Economy Mode(ECO) Setting Utility.lnk = ?
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O4 - Global Startup: Touch Pad utility.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: IE7Pro Preferences - {0026439F-A980-4f18-8C95-4F1CBBF9C1D8} - C:\Program Files\IEPro\iepro.dll
O9 - Extra 'Tools' menuitem: IE7Pro Preferences - {0026439F-A980-4f18-8C95-4F1CBBF9C1D8} - C:\Program Files\IEPro\iepro.dll
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_12\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_12\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} (Office Genuine Advantage Validation Tool) -
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) -
O20 - Winlogon Notify: avgwlntf - C:\WINDOWS\SYSTEM32\avgwlntf.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG7 Resident Shield Service (AvgCoreSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgrssvc.exe
O23 - Service: AVG Firewall (AVGFwSrv) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgfwsrv.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: Intel Extended Thermal Model Service Application (ETMService) - Intel Corporation - C:\WINDOWS\system32\etmservice.exe
O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: Panasonic PC Information Viewer (PcInfoSV) - Matsushita Electric Industrial Co., Ltd. - C:\Program Files\Panasonic\pcinfo\PCInfoSV.exe
O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Intel(R) PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: Sprint RcAppSvc (SprintRcAppSvc) - PCTEL - C:\Program Files\Sprint\Connection Manager\RcAppSvc.exe

--
End of file - 8654 bytes

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  • Latest Post Latest Post by Craig1595

Dani AI

Generated

Short note: posted that a fix was found — for readers seeing the same pattern (an AVG “SHeur.” hit followed by Internet Explorer refusing to start), the usual causes are either (a) a heuristic/generic detection from AVG that flagged something legitimate or loosely packed, or (b) the infection changed IE settings, proxy/hosts entries, or installed a broken BHO/toolbar that prevents IE from launching. Community reports have repeatedly shown SHeur. labels to be heuristic and sometimes false positives, so treat the initial detection as a clue rather than a final diagnosis. (giganews.com)

Practical recovery checklist (common, effective steps):

  • Test IE in No‑Add‑Ons mode with iexplore.exe -extoff.
  • If IE won’t open normally, open Internet Options from Control Panel (or run inetcpl.cpl) and use Advanced → Reset to restore defaults; also check Tools → Internet Options → Connections → LAN Settings and clear any unexpected proxy.
  • Reset the system HOSTS file to default if it contains unfamiliar entries (malware often adds redirects). (learn.microsoft.com)

Malware scanning workflow that typically resolves lingering effects:

  • Update the resident AV definitions and run a full scan.
  • Run current, second‑opinion on‑demand tools (Microsoft Safety Scanner and Malwarebytes are good, standalone options) — run these from Safe Mode with Networking if the system blocks scanners while booted normally. Quarantine and reboot if items are removed. (learn.microsoft.com)

Post‑clean steps and cautions:

  • Run sfc /scannow and reinstall/repair IE if system files were damaged; install all OS/security updates. Rotate any passwords used after the compromise and avoid reintroducing the infection from the original USB stick. If problems persist (blocked updates, continuing redirects, missing system files), consider an offline rescue scan or professional cleanup — persistent infections sometimes require an offline tool or complete OS reinstall for full confidence. (learn.microsoft.com)
Member Avatar for Craig1595

Hi,

I've found a fix, thank to everybody for looking!

Craig

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