Member Avatar for syretz

In addition, my avg updates doesnt work, nor anything that needs to go out to a website to update. All of these say that they cannot connect to the internet. I am trying also to connect a new linksys router and it says that it cannot detect the network. how can this be when i connect and surf just fine with my msn explorer, you know, the one with the butterfly! Help!! I am now not able to even use my old wireless router. Should I somehow change the default version of explorer to the one that works to steer these other programs to it to get a valid connection?

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Symptoms recorded by — MSN Explorer can browse while Internet Explorer and Firefox report they cannot connect, AVG updater and other updaters fail, and a Linksys setup tool says it cannot detect the network — point to a system-level networking difference rather than simple browser failure. Typical causes: a per-application proxy or browser configuration, a corrupted Windows network stack (Winsock/LSP/TCP-IP), or a third-party network filter (antivirus/firewall driver) that allows the MSN client but blocks standard browsers. ’s malware suggestion and ’s note that MSN may use a different connection method are both relevant starting points.

Suggested diagnostics (run an elevated Command Prompt where noted) to separate DNS, routing and stack problems:

ipconfig /all
ping 8.8.8.8
ping google.com
nslookup google.com
netsh winsock reset
netsh int ip reset
ipconfig /flushdns
ipconfig /release
ipconfig /renew
netsh winhttp show proxy

Run the netsh resets as Administrator, then reboot. If pinging an IP (8.8.8.8) succeeds but names fail, the problem is DNS; temporarily set DNS to 8.8.8.8 or 1.1.1.1 to test. The netsh winhttp show proxy command reveals system-level proxy settings that some updaters use.

Browser/system checks to try next: verify IE proxy at Tools > Internet Options > Connections > LAN settings and Firefox Network Settings (select No proxy or Use system proxy). Start IE with add-ons disabled (iexplore -extoff) and Firefox in Safe Mode. Temporarily disable AVG web shields/firewall component (these install network filter drivers that can break HTTP/HTTPS for some apps) and check Device Manager for the network adapter driver; reinstall/update if needed.

Actionable context: run an up-to-date full malware scan (as recommended) and confirm which network adapter/connection MSN Explorer is using (local NIC vs dialer). If the issue persists after the steps above, collect ipconfig /all, WinHTTP/netsh output and router logs and pursue a System Restore or Windows repair with backups in place.

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Member Avatar for cohen

i say you have a virus....

Do the following:

Please download Malwarebytes' Anti-Malware to your desktop.

  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to
    • Update Malwarebytes' Anti-Malware
    • and Launch Malwarebytes' Anti-Malware
  • then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform full scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.

Good Luck :)

Cohen

Member Avatar for compusolver

In addition, my avg updates doesnt work, nor anything that needs to go out to a website to update. All of these say that they cannot connect to the internet. I am trying also to connect a new linksys router and it says that it cannot detect the network. how can this be when i connect and surf just fine with my msn explorer, you know, the one with the butterfly! Help!! I am now not able to even use my old wireless router. Should I somehow change the default version of explorer to the one that works to steer these other programs to it to get a valid connection?

There are many factors that can come into play with Internet/Network access problems, but since you're using MSN Explorer and since there is no longer active development on that browser except for those using MSN Internet access and a Windows Live ID, I will skip over firewall considerations and take my first guess as being that your other browsers have not been configured for MSN Internet Access.

In fact, I'm not even sure if MSN Internet can be accessed with browsers other than MSN Explorer, since I am not a customer of MSN Internet. I would take advantage of your MSN access and check out that question first (whether other browsers can be used for MSN Internet).

Good luck!

- Hank Castello, CompuSolver.com
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