Member Avatar for shanu143

Hi Guys,
I am in very serious problem so please help me out

I have Windows XP SP3 and I am using internet through my Cell Phone with the help of my sim card i was using internet from my cell phone from long time ago but from 2 - 3 days back i m unable to do it bcuz whenever i tried to connect internet suddenly my pc reboot i reinstalled my phone driver but again the same think i am not getting what to do for this
Recently i had installed AVG Internet Security 8.5
Antivirus, Anti-Spyware, Anti-Spam,
Safe Searching and Safe Surfing on the Web, Identity Theft Protection & Firewall
I think i m in the problem because of AVG, So i am going to Unistall AVG and i will install AVAST with out Internet Security, But i dont know it will restore my problem

Please guys help me out i will be really very thank full for yours

Thanks in Advance

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Dani AI

Generated

has already tried the obvious move suggested (uninstalling AVG) and installed a different AV. The behaviour — the PC restarts the moment the phone/network driver becomes active — points to a crash triggered by a kernel-level component (a network/filter driver, modem driver, or a hardware/power fault). The following checklist helps find the real cause and capture useful data.

Disable automatic restart so a stop code can be seen: System Properties -> Advanced -> Startup and Recovery -> Settings -> uncheck "Automatically restart". Then reproduce the failure to capture a blue screen or note the exact time of the restart. Check Event Viewer (Start -> Run -> eventvwr.msc) for System/Application errors at that time. Enable small memory dumps (Startup and Recovery) so files appear in C:\Windows\Minidump; those dumps are what analysts use to identify the failing driver.

Try software isolation next. Boot Safe Mode with Networking and attempt the connection. If it no longer restarts, do a Clean Boot (msconfig) and enable non-Microsoft services/startup items one group at a time to isolate the offending service/driver. Use the official vendor removal tool for any previously installed security suite to get leftover network filter drivers out — manual registry deletions are risky on XP. Reinstall the phone/modem driver from the phone maker’s site and try different USB ports (or a powered USB hub) and disable USB power-management on root hubs to rule out power-draw issues.

Hardware and driver tips: update chipset/USB drivers, test the phone tether on another PC, and avoid re-enabling full Internet-security suites until the cause is identified (kernel-level firewall/filter drivers often cause such crashes). The key artifacts for deeper help are the minidump files and Event Viewer entries tied to the reboot time; those allow a concrete identification of the driver or component at fault.

Member Avatar for vinod9619

first uninstall the avg 8.5 & then try to connect to the internet
I think problem will be solve ,remove all files & from registry also.

Member Avatar for shanu143

Thanks for your Reply vinod, I unistalled AVG 8.5 and installed Avast but i didnt tried for to connect internet i will try and let u know the result

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