Member Avatar for velbon81

hi all,
the new windows live messenger is not working on my vista laptop. please can somone help.

i had been throught a lot of forum for help, it just seem a lot of people is having the same problem.

Awaiting response.

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A short, practical add-on tied to the thread: since reports the same network and an XP machine work, the cause is most likely something on the Vista client rather than a router/service outage. ’s point about local filtering is useful, but Vista-only issues often come from the Live sign‑in helper, local cache or corrupted network stack, proxy settings, or AV/firewall behavior on that machine.

Suggested troubleshooting checklist (run with admin rights where required):

  1. Verify system date/time and time zone. Certificate-based sign‑ins fail if the clock is wrong.
  2. Confirm the Windows Live ID Sign‑in Assistant is installed and running (Services -> “Windows Live ID Sign‑in Assistant” / WLIDSvc).
  3. Reset local name resolution / network stack:
ipconfig /flushdns
netsh winsock reset
netsh int ip reset

Restart after running the commands.

  1. Inspect Internet Explorer -> Internet Options -> Connections -> LAN Settings for any proxy that could be intercepting traffic.
  2. Clear the Messenger local cache by renaming the Messenger folder in:
%LOCALAPPDATA%\Microsoft\Windows Live\Messenger

(renaming forces recreation of local settings).
6) Use Programs and Features to Repair or, if needed, fully uninstall and reinstall Windows Live Essentials (select the repair option first).

Useful isolation tests: try signing in through the web sign‑in to confirm service availability, briefly disable AV/firewall to test reachability (re-enable immediately after), and create or sign into a different Windows user account on the Vista laptop to rule out a corrupt profile.

If none of the above fixes it, check Event Viewer (Windows Logs -> Application) for entries timestamped with the failed sign‑in, and capture the exact error text shown by Messenger — that data is necessary for deeper diagnosis. Caution: any temporary security changes should be kept brief and reversed as soon as testing completes.

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Member Avatar for jbennet

Not working? Be more specific.

Member Avatar for velbon81

Not working? Be more specific.

yes, it not working

Member Avatar for jbennet

What is the error!!!

Member Avatar for velbon81

Hi jbennet,
the error is "service is temporary unavailable"

Member Avatar for jbennet

Sounds like a firewall problem.

Member Avatar for velbon81

but i am using the same windows live messenger on XP on the same network with means protected by the same firewall and it is working.

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