Member Avatar for shaktii

Hello,

When I turn on my Toshiba laptop (which has Windows XP), it shows the 'In Touch with Tomorrow Toshiba' screen and then the screen goes blank/black, except for in the top left corner where white letters say: Password =

I have tried taking out my battery and pressing the power button, etc. I have tired pressing F8, FN + F6.

I have tried to enter some passwords that I use to enter my account on the computer, but they don't work. When I put the wrong password in, the computer shuts down.

Can anyone help?

Thanks in advance!

Kate

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  • Latest Post Latest Post by finito

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Generated

Short expert summary: the single-line "Password =" shown in the top‑left immediately after the Toshiba splash is a pre‑boot (BIOS / power‑on) password prompt — not a Windows account login — so typing Windows user passwords will not work and the machine may shut down after repeated wrong attempts, as noted. (superuser.com)

Recommended, non‑invasive checks (matches ’s first suggestion):

  1. Power down, unplug the AC adapter and remove the main battery; hold the power button ~30 seconds to drain residual charge.
  2. Try entering BIOS/setup (usually F2 or Del at boot) and look for "Load BIOS Defaults" or any password settings.
  3. If BIOS cannot be entered, remove the RTC/CMOS battery and leave it out for 15–30 minutes before reinserting (some A100/A105 boards list the RTC battery and disassembly steps in the maintenance manual). These steps are safe if followed with basic ESD precautions. (manualslib.com)

If the above fails (common on older A100/A105 series), many owners report a model‑specific hardware reset: locate two small solder pads labeled C88 (typically under/near the wireless card), short those pads while powering on, then boot normally — this clears the BIOS settings on many A105 variants. That procedure requires partial disassembly (keyboard bezel/keyboard removal, remove wireless card to expose C88), careful shorting (paperclip or probe) and steady contact only while powering on. This is model‑specific, carries risk of board damage, and should be attempted only on machines owned by the operator. (sites.google.com)

Data and safety notes: if unsure, remove the hard drive first and copy data via a USB enclosure before hardware work; the official A100/A105 manuals show safe removal and service contacts if professional help is preferred. For a different model (e.g., ’s M35x), pad locations and procedures differ — try BIOS entry or consult the service manual / Toshiba support if not comfortable with partial disassembly. (manualslib.com)

Cautions: follow ESD precautions, confirm ownership, and stop if pads/components are not clearly labeled — professional service is recommended where there is uncertainty.

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Member Avatar for finito

What is the Model Number?

Member Avatar for shaktii

It is: PSAA0U-018002

The 0's above are zeros.

Thank you for your reply!

Member Avatar for shaktii

It's a Toshiba Satellite A105-S2712

Member Avatar for finito

Ok Kate you need to Reset your Bios, You have to open your laptop up, there is a small button type battery I tried looking for a Diagram of your laptop I couldn't find one, any way take out that battery for a few minutes and reinsert it, and your problem will be solved.

Member Avatar for shaktii

Awesome! Thank you! First time on this website and I love it! :)

Member Avatar for mandzz21

i have the same problem but my laptop model is Toshiba M35x S161....when i turn it on it appears only the "in touch with Toshiba" then it turns on a black screen and nothing else follows...please help me fix this problem....

Member Avatar for finito

Can you enter BIOS by pressing F2 or Del it should say how to enter BIOS on the bottom of the screen.

Go in and see if you can "Load Bios Defaults".

BIOS menus are always different you will have to refer your manual.

What happens if you leave the machine on for like 10 minutes on the Blank Screen?

Are you comfortable in Removing your hard drive to document and report the effect?

It may be a simple case of malware simply fixed by Reinstalling the OS (you may loose data).

Peace.

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