Member Avatar for flydlh2001

printer will print all except main message, any help please, prints top,sides, bottom no main message.

Thanks,
Dean

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Practical checklist for the HP 505n/3600-series problem raised by and clarified by and . The pattern described points toward a browser/webmail or driver-rendering issue rather than a pure hardware fault. The steps below isolate where the body text is being lost and offer quick fixes to try.

  • Use Print Preview first. If the message body is missing in preview, the browser or webmail printable view is excluding it. Open the message in a standalone window or use the mail service's "printable version" before printing.
  • Try a different browser or save the message as an HTML file and print that copy. Dynamic content, frames, or CSS can prevent the body from reaching the printer.
  • Copy the visible message text into Notepad or Word and print. If that prints, the problem is HTML/rendering, not the printer.
  • Print a Windows test page and a simple text file to confirm the driver and hardware are fine. If those fail, focus on drivers/spooler.
  • Temporarily switch to a Generic/Text-only driver as a diagnostic. If plain text prints with that driver, the full HP driver may be mishandling overlays or HTML rendering (useful to know before reinstalling drivers).
  • Check browser and printer dialog options: ensure "Print selection" is off unless intentionally used, and check whether background graphics are suppressed (some HTML emails use backgrounds for layout).
  • Restart the print spooler and the printer. Corrupt spooler jobs can drop layers of output.

If these steps do not restore the message body, updating to the latest HP full-feature driver or printing the message to PDF and printing the PDF are reliable workarounds. Providing the OS, browser, and the result of a Windows test page will help narrow remaining causes.

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Member Avatar for DMR

You need to be more clear in your description:

Top, sides, bottom of what kind of document?
Can you successfully print a test page from the printer's utility software?
When did this start happening?
What version of Windows are you using?
What drivers is the printer using?

Member Avatar for flydlh2001

E mail will print all except the main message.
will print forms complete and pictures.just started this works great except will not print text or main messages. have deleated and reinstalled same thing

Thanks
Dean

Member Avatar for Catweazle

What email program do you use, please?

This sounds like a problem with the configuration of your email program rather than one of the printer installation itself.

Member Avatar for flydlh2001

I use yahoo for e mail
thanks Dean

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