Member Avatar for mr_bean50

Hi,

My internet explorer and msn (any microsoft products) does not work with the internet even though I'm connected.

As a result I have been using Netscape and Opera and ICQ which all work fine.

I have tried to
-reset my settings to explorer and that didn't fix the problem.
-I tried to reinstall explorer in add/remove, but when it restarted nothing happened and the icon is gone from add/remove.
-Reinstall from CD, it says that I already have the lastes version so I can't install.

I have no idea what could be wrong, it just stopped working one day after my computer froze while playing an online game.

Please help. Thanks

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Dani AI

Generated

Spyware and broken networking components commonly explain the symptom set here: third‑party browsers (Opera, Netscape) and chat clients often use different network stacks or bypass certain Windows components, so they keep working even when Internet Explorer/MSN Explorer fail. A crash while online can coincide with an infection or with corruption of the Winsock/LSP chain or HOSTS/proxy entries. ’s suggestion to check for adware was on point; the thread shows a classic malware-related failure mode rather than a generic IE bug.

A safe verification and repair sequence to follow after an on‑demand removal:

  • Run an updated on‑demand anti‑malware scan and a full antivirus scan as a second opinion.

  • Reset networking and DNS caches from an elevated command prompt:

    netsh winsock reset
ipconfig /flushdns

  • Inspect and clear any proxy/LAN settings in Internet Options, and review the HOSTS file for redirects.

  • Use msconfig or Autoruns to remove leftover startup entries and Browser Helper Objects.

  • If IE still misbehaves, reregister core browser DLLs (for example, regsvr32 urlmon.dll) or use a documented repair tool; always back up the registry first.

Follow‑up and prevention: create a fresh System Restore point once the machine is clean, change any passwords that might have been exposed, install all OS/security updates, and keep anti‑malware tools current. Registry editing (as suggested by ) can work but carries risk; prefer documented fixes and backup before making changes. For detailed malware logs and removal lists, move the full forensic details into the Security forum as recommended so others can confirm the cleanup and spot any remaining artifacts.

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Member Avatar for mikeandike22

delete it from ur registry and reinstall or if your system restore goes back to when u didnt have this problem then do that

Member Avatar for DMR

Have you checked your system for Adware/Spyware infections? They can cause the type of problems you describe, and it would be good to determine if they play a part in your problems.

Have a read through the posts in our Security forum for information about how to get and use most-often recommended (and free) program that you can run to detect and remove any malicious pests that might have infested your system. Links to some of the utilities are are also in my sig file below.

*Note that if you do find Spyware/Adware/etc. to be part of the issue, please start a separate thread in the Security forum which details what you've found; we really want to keep "malware"-related questions concentrated in that forum rather than have them spread throughout the other forums.

Member Avatar for mr_bean50

THANKS FOR YOUR HELP!

DMR, your were right, it was all because of spyware. I downloaded ad-aware and it detected 85 files, after I removed them everything was back to normal.

Thanks again!

Member Avatar for DMR

You're welcome- glad you got it sorted out. :)

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