Member Avatar for corizzle20

i have road runner and it usually is very fast, but for the past few days, i got remarkably slower. almost 3 times slower. i cant seem to find the problem. i tried pushing the repair button, but it is still the same. can someone help me? thanks.

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  • Latest Post Latest Post by movielad

Dani AI

Generated

The traceroute posted by and the replies from and point away from an obvious backbone routing problem and toward something local (the PC, the LAN/router, or Wi‑Fi congestion). The next steps are a short, ordered isolation procedure and a few diagnostic commands so the slow behavior can be pinned down before calling the ISP.

Steps to isolate and diagnose:

  • Test another device on the same network (wired and wireless). If multiple devices are slow, the ISP or modem/router is more likely at fault.
  • Bypass the router and connect the affected PC directly to the cable modem (power‑cycle modem first, wait ~60 seconds). Run an independent speed test such as Speedtest by Ookla and record upload/download numbers and packet loss.
  • From the affected PC gather quick diagnostics: ping -n 30 8.8.8.8 to check latency/packet loss, ipconfig /all to confirm gateway/DNS, and netstat -b to spot programs with active connections. Check Resource Monitor/Task Manager for high CPU, disk or network use and look for background syncs, P2P clients, or automatic updates.
  • Do a full malware/spyware scan (e.g., run a reputable scanner such as Malwarebytes). Perform a clean boot (disable nonessential startup items) or boot Safe Mode with Networking to see if the issue persists.
  • If the issue is only on Wi‑Fi: try a wired test, move closer to the AP, switch to a less crowded channel (1/6/11 on 2.4 GHz) or 5 GHz if available, and check for interference from nearby devices.

Notes and when to contact the ISP: if wired tests on multiple devices show consistently low speeds or packet loss, open a support ticket and provide timestamped speedtest results, ping/traceroute summaries, and ask the technician to check modem signal levels. Defragmentation helps only on mechanical drives; it won’t fix network problems by itself.

Recommended Answers

All 4 Replies

Member Avatar for TheOgre

Are you sure the problem is with the cable service and not your PC?

Member Avatar for movielad

Traceroutes would be helpful. In Windows, go to Start -> All Programs -> Accessories -> Command Prompt. Type 'tracert www.daniweb.com' into it and post the results.

M.

Member Avatar for corizzle20

ok here it is...

C:\Documents and Settings\Corey>tracert daniweb.com

Tracing route to daniweb.com []
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms
2 17 ms 6 ms 5 ms
3 8 ms 7 ms 6 ms []

4 7 ms 6 ms 7 ms []

5 7 ms 5 ms 8 ms []

6 19 ms 8 ms 8 ms []

7 7 ms 8 ms 78 ms [4.78.202
.25]
8 6 ms 20 ms 7 ms [
]
9 41 ms 44 ms 39 ms []

10 39 ms 39 ms 40 ms []

11 56 ms 47 ms 47 ms
12 48 ms 48 ms 52 ms [70.85.
127.30]
13 51 ms 47 ms 49 ms [70.85.
127.76]
14 56 ms 48 ms 47 ms [
]
15 48 ms 47 ms 49 ms []
16 50 ms 49 ms 47 ms [
]

Trace complete.

C:\Documents and Settings\Corey>

Member Avatar for movielad

Well, certainly nothing unusual about that. It would suggest that me that there is something on your computer that's slowing it down. Have you shut down all unnecessary programs, done a virus and spyware check, and perhaps even done a defrag on your HD?

M.

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