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I have a netgear HA102 wireless access point (802.11a). I recently purchased a WG511U which is supposed to be compatable with A, B and G. But I've been unable to get it to work. It detects the AP (signal strength strong, its 10 feet away) but it will not connect.

I use the WEP feature and I know I'm using the right key. My next step is to go in and disable the WEP, but I don't think that will help any. I'm also thinking of reseting the AP to default and or looking for a firmware update. Its been a while since I've had to play with the AP. To reset to default do I power it on while holding the button on the back down or is it done some other way?

Any other suggestions?

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Last Post by DMR
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1. As far as the reset goes, you'll have to check the documentation on that particular model of AP; on some devices the reset requires that you hold the reset button in for a few seconds while the device is powered up, but others require that you hold the button as you power it up. Either way, resetting it is probably a good idea.

2. Disable WEP during the course of the troubleshoot; even if WEP isn't culprit, you'll remove the possibility.

3. I hate to say it, but even though wifi devices may say they're A/B/G compatible, that's definitely not always the case, especially if you start mixing devices made by different manufacturers.

I know the above isn't very helpful, but disable WEP, reset/reconfigure hte AP, get the firmware update for it if one exists, and let us know the results.

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Did you, by chance, use MAC address filtering when you originally setup the AP?

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The documention mentions nothing about reseting (or the button on the back). I've worked with other equipment and this seems to be a standard, but can anyone tell me if netgears works this way?

Its all netgear equipment so you would hope that its all compatable...

And as far as the MAC filtering, I don't think so.

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Sorry, but I can't find any useful info specific to the HA102 whatsoever. The reset procedure for netgear devices aren't all the same; try both methods I mentioned in my last post.

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