Member Avatar for primolovito

I bought a Memorex BD Player with Netflix streaming. The streaming worked fine unless you use the machine to play a disc. After that, the Netflix video would be scrambled unless you unplugged it, plugged it back in, and reset the wireless connection to the router (Linksys). We returned the Memorex and bought a Vizio and now I'm having the exact same problem. Is this a common issue with BD Players, or is there some known issue with Linksys routers?

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described a reproducible problem (Netflix streams display scrambled after playing a disc) that later confirms; is right that this is not normal. Three fault domains are worth treating separately: the player/HDMI video path, the Netflix client/firmware on the player, and the network/session state. Each can produce artifacts that look “scrambled” even though the disc playback was fine.

Practical isolation steps (do them in order): reproduce the failure and note exact steps; power-cycle the TV, any receiver, and the BD player (30 seconds off); try the Netflix app immediately after power-cycle to see if the problem returns; switch the BD player to a fixed output mode (set a single resolution and color format rather than “auto”); try a different HDMI cable and connect the player directly to the TV (bypass receivers/splitters). If the scrambled video only happens after disc playback but never after a cold start, that points at an HDMI/handshake or output-format mismatch.

Network and firmware checks: connect the BD player by wired Ethernet (or a phone hotspot) and test Netflix. If wired fixes it, the issue is likely Wi‑Fi/streaming-session related; if wired does not help, the player or TV handshake is more likely. Check for and install any firmware updates for the BD player (manufacturer site), and consider a factory reset of the player’s network/app settings. Also record router model and firmware, the player model and firmware, TV make/model, exact reproduction steps, and whether any AV receiver sits between player and TV.

When contacting support (manufacturer or Netflix, as suggested), provide the reproduction steps above plus timestamps and the collected model/firmware details. That information is what engineers need to identify HDMI/DRM handshake bugs, client memory/state bugs, or router compatibility issues.

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Member Avatar for wmrandall

I bought a Memorex BD Player with Netflix streaming. The streaming worked fine unless you use the machine to play a disc. After that, the Netflix video would be scrambled unless you unplugged it, plugged it back in, and reset the wireless connection to the router (Linksys). We returned the Memorex and bought a Vizio and now I'm having the exact same problem. Is this a common issue with BD Players, or is there some known issue with Linksys routers?

I recommend you post your problem on Netflix's own techblog. You'll get immediate access to their VP of Engineering, Christian Kaiser: http://techblog.netflix.com/

Member Avatar for jingda

What you stated is not common. Follow wmrandall advise and post your problem. Is this problem only happening to you or others who is using the same BD player. If yes, it has to do with your player problem.

Member Avatar for DonF

I have the same problem with my Memorex BD player. When I unplug player and then plug in, it works again. My Sony Media player in the other room works just fine streaming Netflix. So what did you end up doing with the player?

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