Posts by PhilliePhan

So, was there something wrong done?

Could be a bad CD. It is best to use a "write once" disk as opposed to a R/W.

Generally it takes a few minutes to load - You should see three screens. (I've attached them below)

One - Choose language
Two - Try Ubunto (select that)
Three - the Desktop

I do not know why it is not clearing busybox. You might try burning a fresh CD.

-Were you able to burn the RC.iso i linked earlier? We could try that.
But it is a heck of a lot easier to use Ubuntu to navigate the hard drive...

PP:)

Every time I start my PC the following message appears:
"Error loading yiso.ero. The specified module could not be found".
I don't know how to fix it.

Please follow the steps in the linky below and post the requested scanlogs:

http://www.daniweb.com/forums/thread134865.html

That way we can make sure all the baddies are indeed gone as well as fix your error message (probably due to a malware remnant in the registry).

Please post the logs and, with any luck, somebody will be able to assist you further.

Cheers :)
PP

@PhilliePhan, I didn't have a chance to do anything else in msconfig except uncheck a few startup items. After I did that it prompted me to restart and the boot loop started.

So you didn't use msconfig to force Safe Mode?

What about my other questions?

-- Are you able to tap F8 on boot and then choose the "Last Known Good Configuration" option? If you can do that, do it and we'll work from there.

PP:)

Is there any windows xp setup cd-rom iso?
Something closer to the source...

You can use an XP disk to repair a current installation, but you are not going to find any legal XP .isos for obvious reasons.

Everything went as you said when I booted the cd...and Ubuntu appeared.
But then, I had to click the language "English", and then I saw 4 or 5 options.

OK - that's good. You are able to boot Ubuntu.

Try again and choose the language you want and then click Try Ubuntu
(it might say "Try Ubuntu Without Changing My Computer" or something like that - I can't remember. The main thing is NOT to choose the Install Ubuntu option. Choose the option to TRY Ubuntu.)

It should then load Ubuntu and you will see the "desktop" appear.
The top bar should read: Applications Places System
-- Click on Places and let me know what happens.

PP:)

In addition, there were a few items in his startup tab in msconfig that looked like nasties, so I disabled them as well.

I'm guessing you used msconfig to boot to safe mode as opposed to tapping F8 on boot? Did you do that?

-- What happens when you tap F8 on boot?
-- What about tapping F12?

-- I guess a better question would be: Are you still able to access the Recovery Disks? And, more specifically, the Recovery Console?

Let us know.

PP :)

What happens after we boot the compy Ubuntu live cd?
Is it a replicate to the windows xp setup cd-rom?

No - Nothing like that. (Well, I suppose since it is the Ubuntu SetUp disk... But, we are using it as we would the XP disk in this case - To repair Windows)

What it does is bypasses Windows entirely. Nor are we "installing" Ubuntu (Linux) as a new Operating System.
What we are doing is "trying" Ubuntu - A completely separate OS that runs from the disk and in system memory.
In this manner, we will be able to access the HD and replace the problematic Windows NTFS.sys. With any luck, that would be the only problem we'd need to fix - though I wouldn't bet on it...

We can also do this with the recovery console (rc.iso) I linked earlier, but Ubuntu is a bit more "user friendly."

If you burn that disk according to the steps I posted, It should boot with no problems.
Pop it in and reboot. Hit F12 on reboot and select the option to boot from Optical Drive and you are good to go.

PP:)

If data is important to you. Than I would suggest to get hold of a Ubuntu LiveCD. Boot up the CD. Ubuntu will recognise your drive and you can copy all your data to an external drive. Once this is finish you can do whatever you like reformat and install Vista even. But make sure all your data has been back up.

That is the path I would recommend.

1) Go to the Official Download Page --> http://www.ubuntu.com/getubuntu/download

2) Click the big orange button to download the latest version of Ubuntu. (Desktop Edition 10.10 32-Bit)

3) Save the ubuntu-10.10-desktop-i386.iso to where you can find it easily.

4) Download and install Infra Recorder --> http://downloads.sourceforge.net/infrarecorder/ir051.exe?download

5) Insert a blank CD in the drive and select Do nothing or Cancel if an autorun dialog pops up.

6) Open Infra Recorder and click the 'Write Image' button in the main screen.
* Alternatively you can select the 'Actions' menu, then 'Burn image'.

7) Select the ubuntu-10.10-desktop-i386.iso, then click 'Open'.

8) Click 'OK'.

Once that is burned, restart your compy and press F12 at boot to access the Boot Device Menu. Choose boot to CD ROM.
Now you can boot to the Ubuntu live CD and bypass Windows entirely. You can use this to copy all your important data to an external drive.

Cheers :)
PP

nope i can't do anything...

Well... shoot.
Don't know what to tell you. I've done this fix a couple time in the past with no problems. Can't imagine why your compy won't boot to Ubuntu live cd.

Perhaps one of our other members will have a different idea.

Best Luck :)
PP

I recently got a virus which will not let me run any of my programs.

-- What rogue product are you asked to install?

-- What is your OS on infected compy?

-- Are you able to boot to Safe Mode? (tap F8 at startup)
-- If so, do you have the option for Safe Mode with Networking?

-- Are you able to get a command prompt (START > RUN > Type cmd ENTER)
-- If that is blocked, try (START > RUN > Type command.com ENTER)

Let us know and we'll have a whack at this.

Cheers :)
PP

We need to work with the Ubuntu Live Desktop CD since you don't have your Windows CD.
OK - this is what needs to be done:

1) Go to the Official Download Page --> http://www.ubuntu.com/getubuntu/download

2) Click the big orange button to download the latest version of Ubuntu. (Desktop Edition 10.10 32-Bit)

3) Save the ubuntu-10.10-desktop-i386.iso to where you can find it easily.

4) Download and install Infra Recorder --> http://downloads.sourceforge.net/infrarecorder/ir051.exe?download

5) Insert a blank CD in the drive and select Do nothing or Cancel if an autorun dialog pops up.

6) Open Infra Recorder and click the 'Write Image' button in the main screen.
* Alternatively you can select the 'Actions' menu, then 'Burn image'.

7) Select the ubuntu-10.10-desktop-i386.iso, then click 'Open'.

8) Click 'OK'.

Once that is burned, restart your compy and press F12 at boot to access the Boot Device Menu. Choose boot to CD ROM.
Put the CD in, Restart and Ubuntu should boot up.

Let me know if you can get that far.

PP:)

um phillie, i have put something called "diskette drive" to the top of the list, put the USB drive in, but the computer is still having the NTFS.sys file error.

If you don't have the option for USB, then your compy cannot boot USB.

CD will work, though.

-- It would be way easier if you had your Windows CD

What we are trying to do is to bypass Windows entirely and run Ubuntu in memory. Then, we can access your hard drive and replace NTFS.sys.

See if you are able to make the CD

Also, do you have the option to boot to Recovery Console?

PP:)

download this file to recover, its free..
http://files3.download3000.com/download/88b80df16b2228c04e8cc25b95494bad/182/12899/ntfsrecovery.exe

That is something completely different than what we are trying to do.

PP:)

ok i have copied the things in the two links onto a flash drive, not a CD. wat do i do now?

OK - now, let's see if you can boot it up. I find a CD easier to work with, but let's see if this works.

Go back to http://www.ubuntu.com/desktop/get-ubuntu/download and look at #3 Try It and click Show Me How. I'll just C&P it here:

If you're using a USB drive: Most newer computers can boot from USB. You should see a welcome screen prompting you to choose your language and giving you the option to install Ubuntu or try it from the CD.

If your computer does not automatically do so, you might need to edit the BIOS settings. Restart your computer, and watch for a message telling you which key to press to enter the BIOS setup. It will usually be one of F1, F2, DEL, ESC or F10. Press this key while your computer is booting to edit your BIOS settings.

You need to edit the Boot Order. Depending on your computer, and how your USB key was formatted, you should see an entry for 'removable drive' or 'USB media'. Move this to the top of the list to force the computer to attempt to boot from USB before booting from the hard disk. Save your changes and continue.

3. Choose your preferred language and click on 'Try Ubuntu 10.10'

4. Your live CD desktop should appear. Have a look around!

Do …

What should I do now?

Follow the steps in the linky below and post back with the requested scanlogs.

http://www.daniweb.com/forums/thread134865.html

With any luck, somebody will be able to assist you further.

Cheers :)
PP

ok i'm trying to do this right now.BTW, any other suggestions?

Once you get the CDs made, we can go about trying to replace the file.

That should be straightforward enough. If there are other accompanying issues... well, that may be another story.

PP:)

Hi TRAMPAW,

A few questions:
-- Are you not able to restore changes made by Bit Defender?
-- What is you OS?
-- Do you have a thumb drive?
-- Can you get a command prompt?

Since explorer.exe is protected, replacing it is a rather drawn out process.
In the meantime, you might want to install http://www.litestep.net/ (if you are able - one of the reasons I asked about flash drive) to give you some more functionality until we can figure this out.

Cheers :)
PP

anybody know how to email 1976mb of vhs to people?
gmail will not do it.

Burn it onto a disk and snail mail it.

Seriously, that's what I'd do.

Alternatively, there are sites such as transferbigfiles.com and others that will do this for you. I've not tried that, so I cannot recommend it one way or the other.

Cheers :)
PP

What exactly is the PQServices? I know that it is a protected partition as is most of the Data Partition. Macrium Reflect allowed me to copy them to the external HD. I just don't know if it has to be an image of it or if the actual files will do.

I would try the actual files - The key is being able to get it to work with D2D....

Check this out:

I have a travelmate 8104 which may have a slightly different PQSERVICE partition, but here's what I found...

By default, the BIOS and Acer's MBR code (the software in your master boot record) work together to try to keep your PQSERVICE partition "hidden". Typically, you'll see that the PQSERVICE partition is type 12h - which is marked as a diagnostic partition type.

In actual fact, your partition is probably type 0Bh or type 0Ch (Fat32).

The problem is that if you attempt to change the partition type from 12h to 0Bh, if you boot the HD again, the MBR code will set it back to 12h.

I used a bootable CDROM (with a win98 command prompt and DOS utilities) to change the partition to 0Bh. I used Partition Magic's PTEDIT to change the partition type. Once changed, I rebooted BACK TO THE CDROM (you got to do this before allowing the system to boot the HD). Now on the CDROM boot again, I can now see the files on the PQSERVICE partition.

At this point, I …

i don't know how to burn CDs. :(

Use the second link I posted and then look at 2. Burn your CD or create a USB drive and click "Show Me How."

That'll walk you through it. You can use the same process to burn the RC.iso from the other link.

-- Fixing this ought to be fairly simple if you can get those CDs made.

PP:)

help :(

Are you able to burn an ISO to CD?

If so, burn each of these onto CDs:

http://www.thecomputerparamedic.com/files/rc.iso

and on another CD

http://www.ubuntu.com/desktop/get-ubuntu/download

If you can do this, then we can take a whack at the problem.

Cheers :)
PP

Right now the key seems to lay in getting at the original OEM files in the hidden partition. Without those, the new hard drive won't be of much value until I can afford $300 for the retail version of Windows 7.

Yeah - therein lies the difficulty...

You can probably locate and copy them via a Knoppix disk. Heck, Parted Magic is essentially the same thing and should do it.
Thing is, I'm not sure how to make it actually useable....

I did manage to dig up an old link which popped into my brain when I read your thread:
http://laptop-support.org/OS-backup-and-install-review/the-acer-d2d-erecovery-101.html
I'm not so sure about the veracity of the info - see if it makes any sense to you.

Other than that, I would imagine you've tried much of what I could suggest....

PP:)

So, is there any way to roll this sucker back and make the stupid CD that I should have made when I bought this thing?? Or, am I truly UP THE CREEK???

You may well be up the creek.....

--- We can try a few things. First, though, it would be best if you "cloned" your HD (make a copy of the old drive onto your new HDD) with a tool such as Acronis_True_Image_Home_2011

I think the free trial ought to allow you to do this. Then, remove the old drive and we'll do all our "work" on the cloned image on your new hard drive. That way, if we mess something up, we still have the original drive to fall back on....

Let me know if you have any trouble - I'll try to check back in a timely manner.

Cheers :)
PP

oops sorry to have "piggybacked'... Like I said, I don't know much about this. I will try to figure out how to start a new thread... Thanks for your help.

No worries :)

We split you off into your own thread.
Please complete the steps in the linky that Judy posted as best you can and post back here with the results.
Let us know if you run into any problems or have any questions.

Cheers,
PP

Now download the program provided and your dll problem will get fixed...no need to run the scan.

Running a registry cleaner to "fix" this is not a good idea. Could very well cause more problems than it fixes.

Better options would be to reinstall the application / drivers or to make sure the .dll still exists and is not corrupted and then re-register it.

Perhaps somebody else has a better idea, but a registry cleaner ain't it :)

PP

Everything is now working fine, as from last night.

Great!
Darn glad to hear that.

Hope you and yours have an excellent Holiday Season!

Cheers :)
PP

It turns out from various other sources that what is missing is a file called TWAIN which contains the scanning software. even when I have downloaded the file that you suggest from the web the problem persists and 'Twain' does not seem to be installed.

Hey Maurice,

Sorry I didn't get back to you. Was tied up with family and the holidays.

Have you gotten this sorted or should we take a whack at it?

Best :)
PP

PP, may I butt in again?

By all means - any extra brainpower is always appreciated :)

-- I, too, wondered about the disk and assumed it was unreadable. And, we all know about assumptions.....

PP

The other problem that I have is that I have tried to re-install my HP Officejet 5510 printer and the installation CD has become corrupted and downloading the latest software from the web does not work since the installation software at one point calls for the CD to be inserted in the drive.

And here I thought computers were supposed to make our lives easier...! ;)

- - That is just stupid. Isn't the point of having the software available for download aimed at those who don't have an installation CD?
Surely there should be a complete installation package available...

Doesn't this work? ---> http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-23606-3&lc=en&dlc=en&cc=us&os=228&product=311255&sw_lang=

PP:)

Not formatting, PP, that WREV 5.00 script enters the value into my registry just fine. It is the header that his machnie seems to be incompatible with, but i do not understand why.

Yeah - you're right about the formatting.
Most likely a copy and paste problem. I bet if you attached it it would work fine....
5.00 should work just fine on Maurice's machine.

PP:)

Did you look at this?

http://support.microsoft.com/kb/156669

The STOP 0xC000021A error occurs when either Winlogon.exe or Csrss.exe fails. When the Windows NT kernel detects that either of these processes has stopped, it stops the system and raises the STOP 0xC000021A error. This error may have several causes. Among them are the following:

* Mismatched system files have been installed.
* A Service Pack installation has failed.
* A backup program that is used to restore a hard disk did not correctly restore files that may have been in use.
* An incompatible third-party program has been installed.

EDIT: Just noticed "last known good" already suggested...

Wah!! Why would not a reg editor version 5.00 script run whereas a regedit4 would? For XP Home??

I think it was a formatting issue - those seem to be going around this thread ;)

I then re-booted and Hooray ! It worked. The Soundmax crossed through icon disappeared from the system tray and was present in the Start Menu. Clicking the icon there brought up Soundmax. I am so grateful to you and to Gerbil for spending so much time over this seemingly intractable problem.

Cool!
We're happy to help. :)

I'm glad gerbil jumped back in and pointed us in the right direction. I mean, logically I should have seen it as a result of our removing those reg keys and having the one not return. But, I was too hasty to dismiss it because I figured that the icon would be completely gone as well (if that makes sense). Still don't see why they have two 04 startups for that....

Anyhoo, I am glad that is sorted!

-- So, where do we stand now? Is everything finally back to normal?

Cheers :)
PP

"copy the text in the box to a notepad [format/wordwrap unchecked] and save as fixkey.reg", just to reiterate.

I have attached AddIt.reg - Just extract it from the Zip and doubleclick it.

Reboot and let's see where we are. Hopefully we'll get lucky and this will sort it out.

I still don't know why that entry was not restored with the others....

Cheers :)
PP

I have just posted a reply, but it asked me to log in as a new user and then said that the name was taken already.

Bleh . . .I hate when that happens!

Give Gerbil's suggestion a try.

I had noticed that the 04 HJT startup in question did not come back after the restore of those "fixed" items, but I think I dismissed it a bit prematurely. I'd hate for it to be something as simple as that.
Try merging that in as Gerbil described and reboot.

Let us know how it shakes out.

PP:)

well, it was worth a shot. thought someone would be interested in opening up an xbox 360 machine and doing some work on it. thanks.

Sorry - I never saw this thread.

A guy who owns one of the support sites I used to moderate does this. You could send it to him or give it a go yourself. I'd save the cash and go the DIY way:

http://www.iamnotageek.com/opening_xbox.php

http://www.iamnotageek.com/fix_rrod.php

Yeah, yeah... I know the links are off site, but I think the statute of limitations have expired for this thread....

Best Luck :)
PP

Back to you, PP.

Hey - feel free to chime in with any suggestions, my friend!

I'm pretty much away from the compy until Monday evening EST + Maurice is across the pond, so things are dragging out a bit.

PP:)

This is all very odd.

I think that's the quote of the day!

This really sounds like something we ought to be able to repair rather simply rather than go through what may be a difficult re-installation process.

I have gotten myself roped into some family business and will most likely be away from compy much of the weekend - just wanted to let you know so you wouldn't think I deserted you or anything like that. :)

Can we pick this up on Monday?

PP

I'm try to get my pictures and files off of here before I have to re-install Vista. Before my laptop stopped booting up it wasnt functions properly. I have a Dell XPS M1330 and it's only a year old.

Can someone help me please???

I will not be around over the weekend to talk you through this, but if you are able to create a bootable CD (such as Ubuntu Live CD), you can use that to transfer your pictures and files to an external drive.

Have a look at what we did in this thread:

http://www.daniweb.com/forums/thread259476.html

See if that works for you.

Perhaps one of our other volunteers can talk you through a similar process if you get stuck.

Best Luck :)
PP

I got the message "Installation failed. The operating system is not supported by this software". I then looked at the ReadMe file and found the following. I am not sure what to make of it.. . . . On Windows XP/2000 (early versisn of 2003) you need to install a QFE to allow an HD Audio driver
to installation. This QFE is made available by Microsoft, and it is required .....

Wow . . . I guess I should've learned by now that nothing is easy.

Try this --> Microsoft QFE Update (KB835221)

Hey, at least they included a "ReadMe" for you to follow. So I guess that's something... ;)

PP:)

I tried updating the driver via the Device Manager wizard.... SoundMAX is indeed the default setting for SOUND PLAYBACK

Well, shoot.... I do not know what to try next. I'm positive that there is a simple solution beyond reinstalling, but I don't know where to find it.

-- Let's look at Device Manager one more time and see if your Plug and Play Software Device Enumerator is functioning properly. Expand "System Devices" to find it.

-- I reckon you could try installing SoundMAX Integrated Digital HD Audio 6.10.1.5860 and see if that clears things up. In a perfect world, it should reset everything.... 'Course we live in a far from perfect world.....

Cheers :)
PP

I also went into Soundmax properties via Devices Manager and it returned 'the device is working properly'. It is manufactured by Analog Systems Inc.

Hey, Maurice - I was going to ask about Device Manager. Did you try updating the driver via the wizard in Device Manager? I think you can get to this either via "properties" od by RightClicking on the SoundMax entry....
Though, I suspect it may ask for a disc and any online option may fail. But, worth a try nonetheless.

The thing is, you're not getting a message that the driver did not load or any other driver error.... + the service is running.

There is an MS Outlook file in the current Soundmax folder - odd

Odd indeed - Heck, I don't even have a SoundMax folder that I know of.

I would try installing new software for Soundmax, but I cannot find any from an official 'Soundmax' sites. There are lots of others which purport to have Soundmax available for download, but you have to subscribe to some general software downloading service first.

There must be a reputable site out there.
I'm just a bit reluctant to to go the uninstall/reinstall route just yet given the possible problems.

Did you look at START > CONTROL PANEL > SOUND + AUDIO DEVICES > AUDIO TAB > SOUND PLAYBACK ?
Make sure that the Default setting is SoundMAX.

-- You know, it strikes me as annoying that Soundmax …

It is now Wednesday morning here in the UK. Hence the delay in answering your last post. Windows Audio Service is 'started' and set to automatic

No worries - You're probably 5-6 hours ahead of me + I am currently working long and odd hours.... One of the pitfalls of support forums, I suppose.

-- When did this soundmax problem start with regard to what we were trying to do with the other issues?

I'm still digging around - hang in there!

PP:)

The second query - SC QUERY SOUNDmax agent did not work.

OK - well, it probably has a different service name. Probably something shorter.
If you want, you can just use sc query ENTER at command prompt to list all the services and find what the abbreviated name is...

But, since you were able to verify that it was set to "automatic" and started, we need to look elsewhere.
I'm not altogether familiar with SoundMAX, but there must be some way to fix this short of re-installing drivers.

Let me see if I can find a Microsoft KB or other info that addresses this.

PP:)

EDIT: Access services again and locate Windows Audio Service and make sure that it is set to Automatic and Started.
Just a thought...

This is an exact copy of the text that I entered.
C:\>SC SoundMAX Agent Service >> C:\LogIt.txt

Sorry - my fault - it should read; SC QUERY SoundMAX Agent Service >> C:\LogIt.txt

I must've pasted Soundmax agent service over query... geez. I'm getting too old for this :)

If there is no resulting LogIt.txt (though there should be), SC QUERY SoundMAX Agent Service will return the status of the service in question.

Likewise, you can do START > RUN > type SERVICES.MSC and verify proper running that way....

PP:)

I am sorry that I did not realize that there were two logs to send to you. Herewith the second.....

No worries - looks like you have been doing a lot lately.

I'm not sure if the soundmax issue is related to anything we've done here. Certainly not the HJT stuff as those were harmless. Though, I didn't see the 04 SMax4PNP.exe in the last log - but if that were the issue, there'd probably be no tray icon at all....

-- Do you have sound?

Open a command prompt and type SC SoundMAX Agent Service >> C:\LogIt.txt Enter and please post the contents of C:\LogIt.txt for me.

There are some minor cleanup / housecleaning issues in the DDS, but we can leave them for later.

PP:)

Dear PP,

Perhaps you could help me with another problem which has occurred during the course of these changes that I have been making to the system. The Soundmax icon in the System Tray has a red line through it and the message as in the title above. . . . .

I'd like to take a step back and double-check a few things:

Please run DDS by sUBs as per the linky below and post the resulting scanlogs for me. (#3 & scroll down to near the end of the link where it says After the initial cleaning)

http://www.daniweb.com/forums/thread134865.html

Post both of those for me and we'll go from there.

Cheers :)
PP

I was waiting for it :)

Me, too ;)

In the meantime many thanks for your help.

You're welcome - Happy to help :)

-- I believe that you still need to run the chkdsk I: /x in order to remove the dirty bit setting on the drive. Otherwise, subsequent reboots may experience the same problem....

PP:)

Your advice will be gratefully received - perhaps it will be to re-install ESET

It would probably be quickest / easiest / most effective to completely uninstall the AV and re-install it. I don't like messing with AV for obvious reasons.

Even though your logs showed it to be OK, I think that for peace of mind a reinstall is called for.....

RE: Dirty Bit - I would think that a thorough run of chkdsk would remove this, though the process can run for a bit, depending on the size of the drive - we're talking (possibly many) hours here.

First, open a command prompt and type chkntfs /x I: Enter
-- Reboot
then, open a command prompt and type chkdsk I: /x

Let that run and hopefully it will remove the dirty bit - you can repeat the query procedure to verify this.

You may want to do this before re-installing Eset...

Let us know if you run into any issues along the way.

Cheers :)
PP

Did you try command.com?

PP:)

I know that there are procedures and protocols to be followed. And in my haste I did not follow them. As a Marine I should know better. Therefore I will offer NO excuses. Rather I will just apologize and will never again do so.

That might be a bit harsh - we can always use a knowledgeable volunteer!

But, because Daniweb is an "open" forum, what happens all too often is that somebody will jump into a working thread and suggest a tool to be run and then never follow up with further assistance.
Too many cooks spoil the broth . . . That just makes it difficult for the volunteer who is committed to the thread.

Stick around - we're not usually this grumpy :)

PP