I am new to this forum. I am researching how other companies support their product/software development communities (primarily desktop, lab and networking support). Especially, if the company works from a standardized (TCO) model... what's different for support of the folks who are doing development work?
Thanks, in advance for any information you can give!
Jump to PostI belive Danielle may know something about this, after all, you DID come too the right community with a great question! :::)::
I belive Danielle may know something about this, after all, you DID come too the right community with a great question! :::)::
Thanks for your reply...I'm still hoping there might be someone willing to share information...I need it for a research report I'm putting together due Feb. 18th.
If you're still interested, I know quite a bit about this as I used to do support for a 6000+ user global IT consulting firm. We had to support dozens of development projects and I could tell you about some of the issues with standardization/desktop/application support. Send me a personal message and I'll give you my email address or a number you can reach me at.
Hello Antioed!
I tried to send you a private message but was told I don't have permission to do so.
Please email me at kelly.mclaughlin@kodak.com if you are still interested in sharing your information!
Thanks!
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