An elderly woman in Ohio has been pretty much beaten to a pulp by AT&T (not physically, of course, but it almost might well have been). Here's the story:
Mandatory phone rentals went out in the 80's when the big phone company breakup went down, right?. There is this woman in Ohio, who had two of the old, black, rotary phones, and kept paying the rental fee (about $29 every three months or thereabouts), apparently not realizing she didn't have to keep paying and just as apparently not having been told. At any rate, she stopped paying this summer, after she had paid some $14,000 over those years! It was at the behest of her granddaughters, who happened upon one of the woman's bills and were (obviously and rightly) appalled, that she finally stopped the payments and got upgraded phones. Talk about beat down!
As you probably know (they DID tell you, didn't they?), Lucent Technologies actually handles residential leasing for AT&T, and some guy over there said, (paraphrased) "Oh, she could have stopped leasing any time she wanted to. We would't have stopped her. All she had to do was send us the phone back" Now I don't care how early you get up in the morning, you are not going to convince me that, with the problems already faced by elderly members of our society, that a respectable company should not have done something to ensure that this woman (and other like her) knew she didn't have to keep paying that lease fee! I mean, come on, most of us are technically savvy, right? Do we or don't we know that it's very possible, even easy, to track things like this, if for no other reason than out of respect for our elderly?
As it turns out (on the humorous side), after the woman got a more modern phone, she balked at it, saying she preferred her rotary. I'm sure though, she didn't mind keeping her money in her pocket after 42 years of profuse beat-down by a phone company that, from this day forth, couldn't get me to by so much as a soft drink from a vending machine in front of any building out of which they do business!
:mad: That's just...wrong.