My main concern was the impression you were given when reading the vB posts:
"I believe, PirateReports' and Jelsoft's public image has been tarnished because of the way it was handled...
Perception is reality to most people."
I dont think I was involved in a "spitting match" but as a first time poster to the forums I must admit I was surprised how my wish to give a fair and reasonable response did end up being used against me.
I decided at that time that I would not respond to posts and I do not even visit the vB forum now.
What I can assure you is that I learned from the experience and have learned from the errors I have made which being human and working with a highly pirated product is unavoidable.
You have my email and if you feel I can improve further on my services I have no problem taking onboard helpful suggestions.