Member Avatar for jessecasey

I have read many topic about live chat where had been described benefits of live chat. I want to know that one thing is website's traffic can be increased by using live chat app? Please share experience live chat users.

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Short answer: live chat rarely creates big new-audience spikes on its own, but it reliably raises engagement, conversion and return visits — and when paired with promoted, scheduled chats it can drive measurable traffic gains. Several members noted parts of this: and emphasized immediacy and engagement; reported that scheduled topic chats brought back dormant members; and highlighted conversion benefits. The missing piece in many replies is how to measure and operate chat so those benefits actually appear in analytics.

Begin with a clear goal (traffic, conversions, retention) and instrument it. Treat chat as an experiment: add event tracking/UTMs for chat invites, measure chats per 1,000 visits, conversion rate for visitors who chatted versus those who didn’t, average session duration, and returning-user rate. Run an A/B pilot on one high-intent page (pricing, cart or signup) for several weeks, compare lift, then expand if positive.

Operational best practices that the thread hasn’t fully covered: limit proactive invites (avoid intrusive popups), make the widget mobile-first, set clear coverage hours and escalation paths to tickets, keep canned replies crisp, and use transcripts to improve the knowledge base. Schedule occasional topic-driven chats (as found useful) and promote them via email/social to convert them into traffic events rather than passive widgets.

A short checklist: define the KPI, pick a page for a 4–6 week pilot, enable analytics for attribution, staff predictable shifts, and review transcripts weekly to refine prompts. If the goal is pure traffic growth, combine scheduled/promoted chat events with content or social promotion; if the goal is revenue or support efficiency, focus on proactive, context-aware invites and tight routing.

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Member Avatar for Ewald Horn

Live chat creates a sense of community and makes websites appear more personnel. It's all fine and dandy to be able to send a support mail, but having the opportunity to chat to an expert, and recieve realtime feedback is of tremendous value.

People have come to expect fast results, and live chat support provides a channel for that. Why do I want to send an email that's going to sit in an inbox somewhere and wait for possibly hours, or even days, without me knowing what's going on? Live chat is almost like a phone call, but without placing people on the actual telephone, and you'd be surprised how many people are afraid of using the phone!

Adding live chat options also provide an incentive to visit the website, and, let's face it, people are lazy, so a lot of live chat support is redirecting people to knowledgebase links they could have found themselves, but were too lazy to search for.

Live chat also provides an opportunity to gather information and trends from users, without them even knowing that you are keeping track of who finds some explanation on your site difficult to understand. Do not underestimate the power of communication - just providing a support site doesn't allow a two-way flow of communication.

Member Avatar for jessecasey

Thanks Ewald to such great reply and I liked it. Have anybody used live chat? please share, I would like to add live chat feature on my website.

Member Avatar for Ewald Horn

I have some clients that use http://www.jivosite.com/ - it might be a good place to start looking.

I'm also sure Dani can give you pointers, she's built a nice chat system for this site!

Member Avatar for levon.helm.520

Hello jesse

I use eAssistance Pro live chat software for providing better online customer support service on my website. You may try it

Member Avatar for Coloradojaguar

Live chat provides benefits to many different types of websites. Online businesses will benefit dramatically from using live chat to get their clients service and support more quickly. Personal or niche sites can benefit from live chat in that it brings a higher level of engagment to its users.

Member Avatar for Dani

DaniWeb incorporated a live chat feature a couple of months ago, and I certainly don't regret it. It's a great opportunity to engage with people in a more laid-back setting, and also with a bit more instant gratification. I think you definitely learn 100X more about a person over the course of a 5 minute chat than from 5+ years of back and forth on public forums.

Something that we've started recently is doing scheduled chats about a particular topic, and this has definitely increased traffic to the site as a whole I've found. It's also brought back some old faces who haven't been active on the site recently by giving them a reason to come back.

Historically, we were the tech support site that you came to only if you had a question. Live chat is helping us to grow in the direction of come for the answers, stay for the community.

Another chat solution to check out is

Member Avatar for susanjeff

live chat is the best service in which you can get the best efforts for your site for making the customer

Member Avatar for bettergraph

Live chat help in conversion. if user want something to buy and searching. He/She ask directly to chat. So chat help those website who are getting much traffic.

Member Avatar for Juliya15

I tried many different online consultants, stopped at live chat. Just like you are looking for a live chat for yourself, so I searched in various forums. I suggested the perfect solution Hope that helped you.

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