Member Avatar for sdcowboy

I have a friend who installed a new monitor. Acer Model AL2016wc
We resized the display to make it easier to veiw, but she does not like her icons that small and going back through settings/control panel/display.. cannot change her settings back to where they were.
Please help.

  • 4 Contributors
  • 11 Replies
  • 111 Views
  • 1 Week Discussion Span
  • Latest Post Latest Post by caperjack

Dani AI

Generated

Short summary: reported that after fitting an Acer AL2016wc the display got resized and the resolution slider in Windows will not move. Early replies from , and touched on permissions, refresh-rate and simple display options. Below are additional, practical steps and checks that were not covered in those replies and that commonly fix a locked or limited resolution selector.

A common root cause is a driver/EDID mismatch between the monitor and the graphics driver. In Device Manager remove the monitor entry (choose to delete the driver if prompted) then reboot so Windows redetects it as a Plug-and-Play monitor. Next, install the latest video-card driver from the GPU vendor (Intel/AMD/NVIDIA). When Windows only has a generic VGA driver the available resolution choices are often restricted and the slider appears unusable.

If drivers look correct, try the graphics vendor control panel (the card’s own utility) to set or add resolutions — those utilities can override the limited options Windows shows. Swap the cable or port (VGA vs DVI/HDMI) or try the old monitor on the same port to rule out a bad cable or a GPU limitation. Some adapters/long cables can block monitor EDID information, causing odd behaviour.

If a change makes the screen unreadable, boot into Safe Mode (or VGA mode) and revert or run System Restore to a point before the new monitor was installed. For LCD panels, aim for the monitor’s native resolution for clarity; if icons remain too small, adjust Windows DPI scaling. If all else fails the monitor’s EDID/driver INF may be wrong — test with another monitor or ask the vendor for an updated INF/firmware.

Recommended Answers

All 11 Replies

Member Avatar for jbennet

you mean the resolution?

she needs to be logged in as administrator, move the slider then do apply -> ok

Member Avatar for sdcowboy

you mean the resolution?

she needs to be logged in as administrator, move the slider then do apply -> ok

Yes... we know that, but it won't let her move the slider.

She hooked up the new monitor and it told her it worked best at a higher setting so we moved it to that setting with the slider and resized. Now she wants to go back to her original setting and it will not slide.

Member Avatar for jbennet

is it a widescreen one?

Member Avatar for sdcowboy

is it a widescreen one?

Yes its a 19 or 20 inch, but what difference would that make?

She wants to change the resolution and the slider will not slide.

Member Avatar for jbennet

the widescreen ones (20 , 22, and all the other nonstandard sizes) can be difficult

Member Avatar for sdcowboy

Difficult doesn't bother me. Do you know how to fix the problem?

Member Avatar for bobbyraw

you need to change the frequency that the monitor is operating at. right click on the desktop and there should be an option for the setting, choose a lower refresh rate.

Member Avatar for sdcowboy

There is no such option on my screen.

I think I'll go someplace else for help. 24 hrs and i still dont have any answers. I'll jut call my local computer fix it man.

Member Avatar for caperjack

There is no such option on my screen.

I think I'll go someplace else for help. 24 hrs and i still dont have any answers. I'll jut call my local computer fix it man.

I have an answer but they won't let me talk that way here!!!

so you got a different winxp than everyone else ,doubt it .right click on the desktop go to properties/settings ,advanced /monitor and there you can change refresh rate ,but with any luck you paid someone to fix it by now ,also she could just go in to the desktop properties and make the icons larger ,but i guess you don't have that either !!
dam free help is just so slack these days

Member Avatar for sdcowboy

I have an answer but they won't let me talk that way here!!!

so you got a different winxp than everyone else ,doubt it .right click on the desktop go to properties/settings ,advanced /monitor and there you can change refresh rate ,but with any luck you paid someone to fix it by now ,also she could just go in to the desktop properties and make the icons larger ,but i guess you don't have that either !!
dam free help is just so slack these days

Sorry to bring out your anger. I didn't have windows xp on my computer, my friend did.
The last person just said to right click on the desktop, but went no further.
You on the other hand gave better instructions, after the problem had already been fixed...for free.
So thanks even though your a week to late. Try harder next time to be on the ball would ya.
:-)

Member Avatar for caperjack

Sorry to bring out your anger. I didn't have windows xp on my computer, my friend did.
The last person just said to right click on the desktop, but went no further.
You on the other hand gave better instructions, after the problem had already been fixed...for free.
So thanks even though your a week to late. Try harder next time to be on the ball would ya.
:-)

lol

Be a part of the DaniWeb community

We're a friendly, industry-focused community of developers, IT pros, digital marketers, and technology enthusiasts meeting, networking, learning, and sharing knowledge.