My client has 5 desktops at his office all of them are Dell OptiPlex GX720 with XP Prof SP3.
One of them sound does not work,,,,,I tried many things, install driver and download new driver , check if the sound is disabled or enabled ,,,,etc.
Sound card is built in.
What I did from home I accessed the desktop that has sound issue (VPN and RDP) and when I un installed the sound driver and installed it again the sound worked I thought this is the end of my dilemma, I was so happy because the issue was solved and I called the client to tell him that everything is fine
Next day there was a surprise for me my client rang me to tell me that sound does not work,,,,,,I have no idea what do ? Why it was working when I logged in remotely ?
What are other steps I ought to be considering for the troubleshooting ?