I received my new Alienware M9750 Notebook yesterday, and when I initially plugged it in, it would not turn on, and there was no LED lit (on the computer, adapter is fine) indicating the machine was plugged in.
I called support, and they informed me to remove the battery and the power connection from the computer, hold the power button down for a minute, plug the power back in, and start the machine, which worked, as once I plugged it in, I saw the LED light for power go on.
After the machine was running for a few minutes and I got Windows and everything all set up, support told me to turn off the computer, put the battery back in, and to leave it charging.
Today I tried to start the machine up, but I'm back to the same problem I started with, the machine won't start at all, and there is no LED light on indicating the machine is plugged in.
I called support, and they simply told me to just send the machine back. However, I'm stubborn and impatient, and want to get this problem fixed without having to wait for the entire process of shipping it to support, waiting for them to fix it, and waiting for it to be shipped back.