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The scanner on my 2575 has recently developed a thck black vertical line down the centre of the page. It's not due to anything on the glass. I'm running it on a Vista PC. Otherwise it works (prints) well.

Thanks in advance for any advice.

Steve

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Last Post by Priscilla Lane
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Then the problem is somewhere in the printer, not the PC.

Does the black line appear in line with the scanner, or at right angles to it?

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Yes, I'd realised that it was not a PC issue. Black line is in line with the scanner.

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I'm having the same problem with mine! It happened when I first bought it, called support and fixed it but now they want 35$ to tell me the answer again. Should have wrote it down. Crappy company. Any answer yet?

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I'm having the same problem with mine! It happened when I first bought it, called support and fixed it but now they want 35$ to tell me the answer again. Should have wrote it down. Crappy company. Any answer yet?

Hi
No. no answer. I've bought a new Lexmark now, had enough of HP. I've passed the HP onto a local charity to use as a printer, so would be glad if you do remember/find a solution, so I can fix it for them. Can you remember what kind of a solution it was?

Steve

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I have the same problem! Did anyone find a way to reset the camera in the scanner? I am loosing 1/3 of the scan field...so I cannot scan a letter, only a snippet. Mine has a 1 1/2" black stripe running the length of the screen, and two 1/2" stripes. Whazzup?

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