SP2 Windows update; lost internet connection (HJT Log)

[megs]

Caperjack: Thanks for your help, sorry it took me so long (no internet access)

Logfile of HijackThis v1.99.0
Scan saved at 10:32:54 AM, on 12/28/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINXP\System32\smss.exe
C:\WINXP\system32\winlogon.exe
C:\WINXP\system32\services.exe
C:\WINXP\system32\lsass.exe
C:\WINXP\system32\svchost.exe
C:\WINXP\System32\svchost.exe
C:\WINXP\system32\spoolsv.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton Antivirus\navapsvc.exe
C:\Program Files\Norton Internet Security\NISUM.EXE
C:\Program Files\Intel\Intel(R) Active Monitor\imonnt.exe
C:\Program Files\Norton Internet Security\NISSERV.EXE
C:\Program Files\Norton Internet Security\SymProxySvc.exe
C:\WINXP\Explorer.EXE
C:\Program Files\Analog Devices\SoundMAX\Smtray.exe
C:\WINXP\System32\igfxtray.exe
C:\WINXP\System32\hkcmd.exe
C:\Program Files\Intel\Intel(R) Active Monitor\imontray.exe
C:\WINXP\System32\wuauclt.exe
C:\Program Files\Norton Internet Security\IAMAPP.EXE
C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\WINXP\System32\ctfmon.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\SEC\Natural Color\NaturalColorLoad.exe
C:\WINXP\System32\msiexec.exe
C:\Documents and Settings\Megan\My Documents\HijackThis\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - c:\program files\Adobe\Acrobat Reader 5\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Antivirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Antivirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINXP\system32\msdxm.ocx
O4 - HKLM\..\Run: [Smapp] C:\Program Files\Analog Devices\SoundMAX\Smtray.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINXP\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINXP\System32\hkcmd.exe
O4 - HKLM\..\Run: [IMONTRAY] C:\Program Files\Intel\Intel(R) Active Monitor\imontray.exe
O4 - HKLM\..\Run: [iamapp] C:\Program Files\Norton Internet Security\IAMAPP.EXE
O4 - HKLM\..\Run: [TkBellExe] C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe -osboot
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINXP\System32\ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: NaturalColorLoad.lnk = ?
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: ICQ Pro - {6224f700-cba3-4071-b251-47cb894244cd} - C:\PROGRA~1\ICQ\ICQ.exe
O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\PROGRA~1\ICQ\ICQ.exe
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINXP\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINXP\web\related.htm
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O23 - Service: Intel(R) Active Monitor - Intel Corp. - C:\Program Files\Intel\Intel(R) Active Monitor\imonnt.exe
O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - C:\Program Files\Norton Antivirus\navapsvc.exe
O23 - Service: Norton Internet Security Service - Symantec Corporation - C:\Program Files\Norton Internet Security\NISSERV.EXE
O23 - Service: Norton Internet Security Accounts Manager - Symantec Corporation - C:\Program Files\Norton Internet Security\NISUM.EXE
O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Norton Internet Security Proxy Service - Symantec Corporation - C:\Program Files\Norton Internet Security\SymProxySvc.exe

Hope this works..

[kernel]

I have been getting called to a lot of houses where this has happened. They installed SP2 and the inet connection was lost. There was no spyware, etc. The end result was I uninstalled SP2 and it came back fine.

[megs]

I tried to uninstall SP2. I did it the normal way, through the control panel add/remove progs. It still tries to reinstall when I start my comp. How did you get rid of it?
Also, the msg I get when I am trying get online is error 769, destination unreachable. It no longer recognizes my IP.

Any ideas? (grr)

[dlh6213]

If you look through this thread, you should find a patch for SP2 that may fix this problem:
http://www.daniweb.com/techtalkforums/thread10031.html

If you decide to uninstall SP2 (not recommended by me), you can do it from Add/Remove Programs, but you need to be in Safe Mode.

[caperjack]

I don't see anythin bad in the log ,!
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How do you cnnect to the net Dialup or DSL/Cable
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This link for error 769 using PPPoE
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q316395
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From another site ,i assume dialup connecting!!!

Error 769

1. Check the dialer settings, making sure that the user isn't set to static IP addressing (less they are supposed to) and that all other settings are ok.

2. Reinstall TCP/IP.

3. Reboot the computer.

4. Reinstall all dialup components.

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one More link !!

http://www.smartcomputing.com/techsupport/detail.aspx?guid=0f788b99ecb74380b55a2e32df5f0bc5&ErrorID=21693
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Good Luck