Hi, my pc keeps shutting down on simple functions and i can't understand why, could someone please have a look at my log and see if they can spot anything weird..
i am not on the net and i have recently formatted my p.c

I need to use my p.c cause to finish a music piece due soon.

Thank you in advance.

Logfile of HijackThis v1.98.2
Scan saved at 12:47:56 PM, on 1/8/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Hijack this\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [DeltTray] DeltTray.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.c...b?1102135704802
O17 - HKLM\System\CCS\Services\Tcpip\..\{37055FA3-6551-4F7A-BD4C-027AABF5180C}: NameServer =
O17 - HKLM\System\CS1\Services\Tcpip\..\{37055FA3-6551-4F7A-BD4C-027AABF5180C}: NameServer =

12 Years
Discussion Span
Last Post by dlh6213

Cannot see a cause for it there. Try running the latest version of hijackthis. You can get it from one of the sticky posts at the top of this forum.

Go to system properties (right click MyComputer > properties) > Advanced tab > under startup and recovery click settings > under System failure make sure "Write an event to the system log" is checked AND that "Automatically restart" is UNchecked. Then under *write debugging info* select (none) > Click "OK" and reboot.

If you crash again, write down the entire STOP message.
You can post it here for help and/or check it at this resource.


There are a couple of things not related to malware that could also be causing the problem:

Memory problem

Possible solutions:

Have you cleaned inside your computer lately? Use caution, and a wrist strap, when doing this to avoid damage. Make sure all the fans are clean, running, and not making any funny noises (Power Supply fan, CPU fan, and case fan).

Does your computer report the actual amount of RAM you have installed? Have you added any recently? Sometimes just removing RAM and reinstalling it helps.


If you crash again, write down the entire STOP message.
You can post it here for help and/or check it at this resource.

this is the error message.


a few months ago i had to change my ram slot because it said i only had 256, when i changed slots the ram read the correct amount of 512


in addition, when it reboots it has a different message,

here it is

verifying dmi pool data
boot from cd
boot from cd

pxe-e61 media test failure - check cable
disc boot failure, insert system disk + press enter

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