Hi all. I've spent the last week removing somewhere around 1000 viruses off of the receptionist's computer at my job, which was incredibly difficult--the malware disabled any internet access, task manager, registry editing, virus/malware removal software, etc.
So.. I was eventually able to get all of them off but one... "ntdll64.dll"
When I got to the point where I had to remove that one, I had managed to fix everything else--internet worked again, registry was fine, etc.--and about 5 minutes after I deleted that virus, the computer froze. I restarted, and after about 30 minutes, you get to the network login screen, the keyboard stops working, and thats it.
I've tried going in through safe mode and command prompt, but that's not an option. Those just freeze. I do not have any Hijackthis logs or anything of the sort because I cannot access that computer.
I've thought of removing the hard drive and scanning it from another computer, but my boss has expressed his disinterest in me doing that...
So ANY help, thoughts, ideas, or anything would be greatly appreciated! Thanks in advance!