Member Avatar for oldhokie

Trying to help out a client whose internet explorer keeps popping up the message that an error has occurred and it must shut down. I have cleared the caches and upgraded them from IE6 to IE7 and installed XP service pack 3. There appear to be no spyware or viruses running. I also disabled 3rd party addons. any ideas would be appreciated.

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  • Latest Post Latest Post by jholland1964

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Building on ’s report and seeing the same symptom (WinXP/IE7, scans run, add‑ons disabled) and ’s call for more data, the immediate goal is to capture the faulting module and then isolate whether the crash is per‑user, caused by a system DLL, or a third‑party plugin. The steps below prioritize diagnostic evidence you can post here (Event Viewer entries, dump file names, faulting module names) so helpers can point to a precise fix.

Check the Application log in Event Viewer for the crash entry (Event ID 1000 / Application Error). Note the Faulting application, Faulting module, exception code and timestamp — those fields usually tell you whether the crash is in mshtml/ieframe, a plugin DLL, or a third‑party driver. Use that exact text when asking for help. (learn.microsoft.com)

Enable a crash dump so you have a readable record if the Event Viewer isn’t enough. On XP run drwtsn32 -i to register Dr. Watson, open drwtsn32, enable “Create Crash Dump File” (choose a writable path) and reproduce the crash — the produced log/dump will contain the module and stack info that point to the root cause. Share the Event Viewer entry and the DrWatson log/user.dmp when posting for further analysis. (learn.microsoft.com)

Quick isolation + safe repairs to try (create a System Restore point first): test in a fresh local user account and in Safe Mode with Networking; test a different browser to confirm IE‑specific; if networking or LSPs look suspicious, reset Winsock/TCP‑IP:

netsh winsock reset
netsh int ip reset

If the faulting module looks like an IE component or a URL/ActiveX handler, re‑register IE components and use IE’s re‑register switch:

"%ProgramFiles%\\Internet Explorer\\IEXPLORE.EXE" /rereg

regsvr32 urlmon.dll
regsvr32 mshtml.dll
regsvr32 actxprxy.dll
regsvr32 shdocvw.dll
regsvr32 browseui.dll

For long lists of BHOs/toolbars and to disable non‑Microsoft browser helpers, use Autoruns (Sysinternals) to hide Microsoft entries and disable suspect items before rebooting. If these steps don’t show the culprit, post the Event Viewer text and the DrWatson faulting module/exception code so targeted next steps can be suggested. (learn.microsoft.com)

Caution: always back up the registry or create an image/restore point before unregistering system DLLs or resetting network stacks.

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Member Avatar for jholland1964

Really need a lot more info than supplied. How do you know there is no spyware, malware or viruses? What other programs are running on the computer when the problem happens? Updates really aren't the way to go until the computer is known absolutely to be in good working order. What anti-virus, firewall, anti-malware programs are on the computer? How is the computer connected to the internet?
Did you try running System File Checker to be certain there were no damaged or corrupted files? What is the size of the hard drive and how much free space is available? How much RAM is installed on the computer? Has a general clean up been done?

Member Avatar for Babo1105

Did you find a solution to this problem. Last night, my computer started doing the same exact thing. A web page will open but only for a few seconds until I get the message that windows explorer needs to shut down. No viruses found, emptied the cache, rebooted but no luck so far??

Thanks!

Mike

Member Avatar for jholland1964

Did you find a solution to this problem. Last night, my computer started doing the same exact thing. A web page will open but only for a few seconds until I get the message that windows explorer needs to shut down. No viruses found, emptied the cache, rebooted but no luck so far??

Thanks!

Mike

Mike, you need to begin your own thread, stating your problems, OS, what scans you have run, etc.

Member Avatar for oldhokie

sorry for previous lack of information. OS is WinXP SP3, IE 7, have run windows defender and spybot S&D. Also ran trend micro online scan. AVG antivirus is operating. firewall is windows firewall. connected to the internet over a local network that is connected thorugh dsl. I do not remember the exact HD space available but I do recall that there is plenty. I believe at least 1Gig ram.

Member Avatar for jholland1964

I would recommend that you follow the steps given HERE Of course don't attempt steps concerning Deckards System Scanner as it is no longer available. But do the rest but DO allow ESET Scanner to Fix and Remove, finishing with a scan with
Post back with the MBA-M log, the ESET Scanner log post back with the Trend Micro scan results and the HJT log.

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