After startup, the processes mstask.exe, system.exe, hql.exe, nvmqi.exe and faxshellm.exe initially take 99% CPU time, after a few minutes faxshellm.exe alone takes 99% and keeps doing so until stopped. About nvmqi.exe and faxshellm.exe there seems to be no info on the web. Is malware involved?
boute 0 Newbie Poster
Rik_ 111 Nearly a Posting Maven
I would suspect malware! Problem is you have told us absolutely nothing about your PC.
What windows version are you using and what protective software have you got?
boute 0 Newbie Poster
Thanks for your willingness to help. PC: old Compaq; Windows: 2000. Protective software: formerly service provider's own (Telenet), recently ESET NOD32. File faxshellm.exe is a hidden protected operating systems file in C:\WINNT\System32. Scan by NOD32 yields for faxshellm.exe a message: "error - could not open file". Attempt at manual removal: "access denied - file may be in use" (although not in task manager's running processes list).
Rik_ 111 Nearly a Posting Maven
Download MBAM, update it, and run a full scan with it and see if that has any effect. Google will find it!
boute 0 Newbie Poster
Download MBAM, update it, and run a full scan with it and see if that has any effect. Google will find it!
MBAM solved the malware problem and the resulting registry issues underlying a different problem (drag and drop not working) within a few minutes. Quite amazing. Thank you for your help.
Rik_ 111 Nearly a Posting Maven
No problem at all! Glad my idea worked! :)
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