After startup, the processes mstask.exe, system.exe, hql.exe, nvmqi.exe and faxshellm.exe initially take 99% CPU time, after a few minutes faxshellm.exe alone takes 99% and keeps doing so until stopped. About nvmqi.exe and faxshellm.exe there seems to be no info on the web. Is malware involved?
boute
0
Newbie Poster
Recommended Answers
Jump to PostI would suspect malware! Problem is you have told us absolutely nothing about your PC.
What windows version are you using and what protective software have you got?
Jump to PostDownload MBAM, update it, and run a full scan with it and see if that has any effect. Google will find it!
All 5 Replies
Rik_
111
Nearly a Posting Maven
I would suspect malware! Problem is you have told us absolutely nothing about your PC.
What windows version are you using and what protective software have you got?
boute
0
Newbie Poster
Thanks for your willingness to help. PC: old Compaq; Windows: 2000. Protective software: formerly service provider's own (Telenet), recently ESET NOD32. File faxshellm.exe is a hidden protected operating systems file in C:\WINNT\System32. Scan by NOD32 yields for faxshellm.exe a message: "error - could not open file". Attempt at manual removal: "access denied - file may be in use" (although not in task manager's running processes list).
Rik_
111
Nearly a Posting Maven
Download MBAM, update it, and run a full scan with it and see if that has any effect. Google will find it!
boute
0
Newbie Poster
Download MBAM, update it, and run a full scan with it and see if that has any effect. Google will find it!
MBAM solved the malware problem and the resulting registry issues underlying a different problem (drag and drop not working) within a few minutes. Quite amazing. Thank you for your help.
Rik_
111
Nearly a Posting Maven
No problem at all! Glad my idea worked! :)
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