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Dani,

I need help. I really do not want to reset my computer to zero, but I caught something icky. I got hit with a multi virus, and at first it hid all of my files, and gave me many popups that said my hard drive was failing. I ran CCleaner, Malwarebytes, and Spybot and got rid of everything that came up (a few things on each.) I then found a program that went through and unhid everything that was hidden. Things seemed to go fine, then all of a sudden I was getting messages saying that ie was shutting down, and then restarting, but i don't even use ie. Then it started to play ads in the background. I have read quite a few similar posts, and have come to the realization that although related, many of these registry threads are different in each situation, and i couldn't go forward with it myself. I have enclosed the hijack this log as of right now, and I hope that I have given you enough info to be able to help. Thanks so much if you can guide me through this!


Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 9:40:43 PM, on 10/5/2011
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v9.00 (9.00.8112.16421)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\NewTech Infosystems\NTI Backup Now 5\BkupTray.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Acer\Empowering Technology\eDataSecurity\x86\eDSLoader.exe
C:\Program Files\Acer\Empowering Technology\ePower\ePower_DMC.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\system32\igfxsrvc.exe
C:\Users\Dadd\AppData\Local\Temp\RtkBtMnt.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Ask.com\Updater\Updater.exe
C:\Program Files\AVG\AVG2012\avgtray.exe
C:\Program Files\AVG Secure Search\vprot.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Verizon V CAST Media Manager\V CAST Backup Scheduler.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Motorola\MotoHelper\MotoHelperAgent.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Windows\system32\wuauclt.exe
C:\Users\Dadd\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Dadd\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Dadd\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Dadd\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Windows\system32\rundll32.exe
C:\Users\Dadd\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Dadd\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Program Files\Acer\Empowering Technology\NotificationCenter\Framework.NotificationCenter.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
C:\Windows\system32\SearchFilterHost.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&s=2&o=vp32&d=1109&m=aspire_5735
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&s=2&o=vp32&d=1109&m=aspire_5735
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&s=2&o=vp32&d=1109&m=aspire_5735
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&s=2&o=vp32&d=1109&m=aspire_5735
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local;192.168.*.*
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG2012\avgssie.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: AVG Security Toolbar - {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files\AVG Secure Search\8.0.0.34\AVG Secure Search_toolbar.dll
O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)
O3 - Toolbar: Acer eDataSecurity Management - {5CBE3B7C-1E47-477e-A7DD-396DB0476E29} - C:\Program Files\Acer\Empowering Technology\eDataSecurity\x86\eDStoolbar.dll
O3 - Toolbar: FrostWire Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O3 - Toolbar: AVG Security Toolbar - {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files\AVG Secure Search\8.0.0.34\AVG Secure Search_toolbar.dll
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [BkupTray] "C:\Program Files\NewTech Infosystems\NTI Backup Now 5\BkupTray.exe"
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [eDataSecurity Loader] C:\Program Files\Acer\Empowering Technology\eDataSecurity\x86\eDSloader.exe
O4 - HKLM\..\Run: [ePower_DMC] C:\Program Files\Acer\Empowering Technology\ePower\ePower_DMC.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [Acer Assist Launcher] C:\Program Files\Acer\Acer Assist\launcher.exe
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [ApnUpdater] "C:\Program Files\Ask.com\Updater\Updater.exe"
O4 - HKLM\..\Run: [AVG_TRAY] "C:\Program Files\AVG\AVG2012\avgtray.exe"
O4 - HKLM\..\Run: [vProt] "C:\Program Files\AVG Secure Search\vprot.exe"
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKCU\..\Run: [HLBackupScheduler] C:\Program Files\Verizon V CAST Media Manager\V CAST Backup Scheduler.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [Google Update] "C:\Users\Dadd\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG2012\avgpp.dll
O18 - Protocol: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - C:\Program Files\Common Files\AVG Secure Search\ViProtocolInstaller\8.0.1\ViProtocol.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\Windows\system32\agrsmsvc.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: AVG Firewall (avgfws) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG2012\avgfws.exe
O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG2012\AVGIDSAgent.exe
O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG2012\avgwdsvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: NTI Backup Now 5 Agent Service (BUNAgentSvc) - NewTech Infosystems, Inc. - C:\Program Files\NewTech Infosystems\NTI Backup Now 5\Client\Agentsvc.exe
O23 - Service: eDataSecurity Service - Egis Incorporated - C:\Program Files\Acer\Empowering Technology\eDataSecurity\x86\eDSService.exe
O23 - Service: Empowering Technology Service (ETService) - Unknown owner - C:\Program Files\Acer\Empowering Technology\Service\ETService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: MobilityService - Unknown owner - C:\Acer\Mobility Center\MobilityService.exe
O23 - Service: MotoHelper Service (MotoHelper) - Unknown owner - C:\Program Files\Motorola\MotoHelper\MotoHelperService.exe
O23 - Service: NTI Backup Now 5 Backup Service (NTIBackupSvc) - NewTech InfoSystems, Inc. - C:\Program Files\NewTech Infosystems\NTI Backup Now 5\BackupSvc.exe
O23 - Service: NTI Backup Now 5 Scheduler Service (NTISchedulerSvc) - Unknown owner - C:\Program Files\NewTech Infosystems\NTI Backup Now 5\SchedulerSvc.exe
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe
O23 - Service: Updater Service for StartNow Toolbar - Unknown owner - C:\Program Files\StartNow Toolbar\ToolbarUpdaterService.exe
O23 - Service: vseamps - Authentium, Inc - C:\Program Files\Common Files\Authentium\AntiVirus5\vseamps.exe
O23 - Service: vsedsps - Authentium, Inc - C:\Program Files\Common Files\Authentium\AntiVirus5\vsedsps.exe
O23 - Service: vseqrts - Authentium, Inc - C:\Program Files\Common Files\Authentium\AntiVirus5\vseqrts.exe
O23 - Service: vToolbarUpdater - Unknown owner - C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\8.0.1\ToolbarUpdater.exe

--
End of file - 10058 bytes

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Last Post by jholland1964
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First you must do the following:
Disable Spybot's TeaTimer it does interfere with fixes done by other programs. Leave it turned off please.

* Run Spybot-S&D in Advanced Mode
* If it is not already set to do this, go to the Mode menu
select
Advanced Mode
* On the left hand side, click on Tools
* Then click on the Resident icon in the list
* Uncheck
Resident TeaTimer
and OK any prompts.
* Restart your computer

After doing that please follow all instructions on our Read Me First Sticky.
http://www.daniweb.com/hardware-and-software/microsoft-windows/viruses-spyware-and-other-nasties/threads/134865

Post back here with Copy/Pastes of all logs produced then it can be determined what is needed next.

Edited by jholland1964: n/a

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I am still here and waiting, but these scans are taking all night. I will post the logs as soon as I can. Thank you for your patiecnce.

0

I have just completed the preliminary windows scan, and it was able to partially remove a virus called Trojan:DOS/Alureon.C (said needed manual removal)... I am continuing with other scans and will post logs as soon as I can.

0

Alright, computer has been scanning for literally seven hours, and I need to work in the morning. I will load the logs tomorrow.

0

Which scan is taking 7 hours? None of the scans in our sticky should take seven hours, in fact all of them together shouldn't take seven hours.

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The first scan, the windows scan? That one took close to five hours, and then I scanned with the other two, and after Mbam started it was taking too long and I just had to go to sleep. As its Friday I should be able to go late into the night tonight though. And the file the windows scan came up with didn't have a smiley face in it...as thats just silly..It was called Trojan DOS/Alureon.C

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If you stopped MBA-M you must remember to update it again before you use the scanner. It has multiple updates daily.
Are you doing anything else on the computer while running these scans? Those should be the only things you are doing, nothing else. I noticed in the HJT log you had no less than 6 browser windows open at the time of the scan. You should be doing absolutely nothing else at all with the computer except running scans, everything else must be closed. Did you turn off TeaTimer? That is a must do also before running any scans.
When you used CCleaner hopefully you didn't use the registry portion, did you?
Give me the first log from the MBA-M scan you did before coming here. It can be found under the logs tab and filed by the date it was completed. Copy/paste it here.

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While I was scanning last pm, it was the only thing running. During the originl HJT log I was looking for solutions at the same time, but now I have given up on figuring it out myself. Yeah...I hate to say it that I did use the regitry CCleaner, as I thought that it was something in the registry doing it. I don't have the computer with me now as I am at work, but I will post the first MBAM log when I get home, which should be between 5 and 6 CST...Thanks for all your help!

0

Ok, I would recommend that you restore those items.
Couple of things I do see in the HJT log, you have portions at least of two antivirus programs, AVG 2012 and also Authentium Anti-virus. The Authentium shows with these three entries from services,
O23 - Service: vseamps - Authentium, Inc - C:\Program Files\Common Files\Authentium\AntiVirus5\vseamps.exe
O23 - Service: vsedsps - Authentium, Inc - C:\Program Files\Common Files\Authentium\AntiVirus5\vsedsps.exe
O23 - Service: vseqrts - Authentium, Inc - C:\Program Files\Common Files\Authentium\AntiVirus5\vseqrts.exe

meaning that they at least attempt to autostart when the computer boots up. They didn't show in running processes during that scan but the computer is at least trying to start them up.
Another dangerous service that also runs at start up is this one;
O23 - Service: Updater Service for StartNow Toolbar - Unknown owner - C:\Program Files\StartNow Toolbar\ToolbarUpdaterService.exe

Those 4 items absolutely must be totally stopped from running at all or even attempting to run.
Go into Services. Go through the list, it is alphabetical order and double click on each one of those four entries. Stop the service if it is running and then change the start up type to Disabled.

Edited by jholland1964: n/a

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The infection shown by the MS scan is the TDSS rootkit. It must be removed FIRST.

Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!

http://support.kaspersky.com/downloads/utils/tdsskiller.exe

Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
Vista/Windows 7 users right-click and select Run As Administrator.
If TDSSKiller does not run, try renaming it.
To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
Click the Start Scan button.
Do not use the computer during the scan
If the scan completes with nothing found, click Close to exit.
If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
A log file named TDSSKiller_version_date_time_log.txt
will be created and saved to the root directory (usually Local Disk C:).
Copy and paste the contents of that file in your next reply.

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