Member Avatar for jackraf27

I havent been here for a long time, my son got his hands in my laptop and now its really messed up with a lot of stuff, was looking for the old "Read me first before requesting help" sticky but cant find it anywhere, Could anyone give me the list of programs needed to post the logs?

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Quick reference (replacement for the old “Read me first”) — minimal tools and logs to collect before posting a malware/removal request. Required: a Farbar Recovery Scan Tool (FRST) scan (produces FRST.txt and Addition.txt) for an accurate system snapshot; RKill if active malware prevents other tools from running; an on‑demand scanner log from a secondary scanner (example: Emsisoft Emergency Kit or HitmanPro); and a System Information export (msinfo32) plus a DxDiag export. These files let helpers see installed programs, drivers, running processes, network state and boot/startup items without guessing. (bleepingcomputer.com)

Suggested, minimal workflow (do steps in order; do not reboot between RKill and the first scans): run RKill, run FRST (save the two .txt logs it creates), export system info and DirectX info, then run an on‑demand scanner and an adware/PUP cleaner if present. Save everything to the Desktop and attach the raw log files to the forum post (zipped if necessary). Example command shortcuts for generating text reports: 

msinfo32 /report "%userprofile%\desktop\msinfo.txt"
dxdiag /t "%userprofile%\desktop\dxdiag.txt"
ipconfig /all > "%userprofile%\desktop\ipconfig.txt"
netstat -ano > "%userprofile%\desktop\netstat.txt"
tasklist /v > "%userprofile%\desktop\tasklist.txt"

msinfo32 and dxdiag exports are standard and accepted by tech helpers; FRST is the usual log parser used in many removal guides; Emsisoft/HitmanPro provide reliable second‑opinion scans. If installers fail, download tools from a clean machine and transfer by USB. (learn.microsoft.com)

Cautions and housekeeping: do not run powerful/removal tools such as ComboFix unless a trained helper explicitly requests it — those tools can make a system unbootable when used incorrectly. After running RKill, do not reboot until the requested scans complete (reboot will restart stopped malware). Keep separate, limited accounts for children and daily use rather than running as an administrator. (bleepingcomputer.com)

Notes tied to earlier replies: ’s suggestion to start with reputable anti‑malware scans is sound — FRST + the system exports above give experts the context they need. ’s point about separate machines/accounts is valid for prevention and for reducing repeat incidents. — the checklist above replaces the old sticky and will help helpers diagnose problems faster.

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Member Avatar for Popc0rn

I don't know about the sticky, but i sounds like you would benefit by running these widely respected and acknowledged applications:

Malwarebytes
Superantispyware

If the Malware that is on your computer won't allow you to install them please come back and let us know.

Member Avatar for rubberman
  1. Always get your kids their own computers - let them figure out how to fix it when they are pwnd.
  2. NEVER let your kids use your computer. GoTo #1...
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