Member Avatar for joukueh

Help require to clean up my laptop. I am experiencing slow processing with constant pop up whenever I click on an open browser. Pls help me with instructions to clean and get rid of any virus and spyware in my system. Thank you! JK

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  • Latest Post Latest Post by rproffitt

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Following 's Malwarebytes findings and 's suggestions, persistent browser popups are usually caused by one or more of these: a small helper program left on the system, a browser extension or policy, a modified browser shortcut, a scheduled task/startup entry, or a hosts/DNS redirect. The removal approach that follows targets those common persistence points in a safe, ordered way.

Recommended cleanup sequence:

  1. Create a full system backup or Windows restore point before changes.
  2. Boot into Safe Mode with Networking and run a full Malwarebytes scan; allow it to quarantine. Run an adware cleaner (AdwCleaner or equivalent) and reboot.
  3. Uninstall unfamiliar programs from Control Panel / Apps & features (sort by install date and publisher). Remove anything installed around when the problem began.
  4. Clean Chrome: export bookmarks first, remove unknown extensions at chrome://extensions, remove suspicious search engines at chrome://settings/search, and check the browser shortcut (Right‑click → Properties → Target) for added URLs or flags.
  5. Check persistence: Task Manager → Startup, Task Scheduler, and Autoruns (Sysinternals) for odd Run keys or scheduled tasks. Inspect Hosts file at C:\Windows\System32\drivers\etc\hosts for unexpected entries and clear DNS cache with ipconfig /flushdns.
  6. If the profile is corrupted, create a new Chrome user profile (or rename/delete the existing profile folder) so the browser starts clean.

If detections reappear after these steps, gather the scanner logs (Malwarebytes/AdwCleaner) and specialist removal logs (FRST) and follow instructions on a specialist forum as recommended. After a successful cleanup, update Windows and Chrome, and change any passwords used while the machine was compromised.

Cautions: do not run multiple realtime AV engines at once, avoid unknown “fix” utilities from random sites, and keep backups—if infection proves stubborn, a clean OS reinstall is the most reliable final solution.

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Member Avatar for joukueh

Thanks rproffitt,
I have followed the instructions from your link above by scanning with all the tools suggested, but I still have PUP popping up each time I click on Chrome. It's clear of any threat by SuperAntiSpyware and HitmanPro but Malwarebytes Anti-Malware still show the following 6 PUPs:
PUP.Optional.PricePeep
PUP.Optional.PricePeep
PUP.Optional.ReMarkIt.PrxySvrRST
PUP.Optional.ReMarkIt.PrxySvrRST
PUP.Optional.Yontoo
PUP.Optional.Yontoo

What else must I do to rid all the threats?

Thanks,
JK

Member Avatar for rproffitt

Malwarebytes should be offering removal. I did find some that scan but didn't remove items found. Be sure to remove if the tool offers or has a removal tool.

-> And here's a thing. Some items you must take care of on your own. For example if the home page is set to a bad place, no scanners change that. You must do that on your own. There have been users that don't get this and are looking for scanners that fix it for them.

If the set of tools and your work can't get it gone, sign up for bleepingcomputer.com, read their rules then post as they ask you to. It's a bit of a wait but there are so many that need help. It's a specialized site for such work.

Finally, you can reset a browser to toss out add ons. I don't want to be Captain Obvious and tell you to google "How to reset Chrome."

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