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my network communications are being held hostage by Norton's, need help to remove it.

catalana

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  • Latest Post Latest Post by zeroth

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— 's pointer to official Norton/Symantec support is a good first stop. If following that guide did not restore network access, these targeted, practical steps are what usually fix a Norton product that is blocking or hijacking network traffic.

First, try the least-destructive fixes: right-click the Norton tray icon and temporarily disable auto-protect and the firewall. If the UI will not open, open the network adapter properties (Control Panel -> Network Connections / Change adapter settings), and uncheck any items that mention Norton or Symantec (these are third-party protocol/filter drivers). That often frees the adapter so you can get online long enough to uninstall or download removal tools.

If that does not work, boot to Safe Mode (or Safe Mode with Networking if you must download) and uninstall via Control Panel -> Add/Remove Programs or Programs and Features. If the normal uninstall fails, run the official Norton Remove and Reinstall utility (download on another PC if needed and transfer by USB). If you cannot run installers, use msconfig to disable Norton/Symantec services and startup items (hide Microsoft services first), reboot, then try the uninstall again.

Advanced cleanup for experienced users: in Device Manager enable Show Hidden Devices and remove leftover non-plug-and-play or network filter drivers that contain Norton/Symantec. Use System Restore as a fallback. If the machine is managed by an employer, it may be Symantec Endpoint Protection installed by policy — contact IT because remote management can prevent local removal. Always make a restore point or full backup before editing services, drivers, or the registry, and plan to install replacement antivirus after removal. If these steps fail, contact Norton support for their removal assistance.

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