Member Avatar for marcusw90

Hey, everytime I close it IE, a damn error pops up saying it has to close the program.. but I just closed it! Is gets very annoying and it's giving me a headache. I can't find any help anywhere on the web! Can you please help me? In event Viewer I notice there are 2 error creating each crash. They are labeled as:


"Faulting application iexplore.exe, version 6.0.2900.2180, faulting module unknown, version , fault address 0x01d7217d."

And the second:

"Fault bucket 131829237."

I've tried to uninstall IE then reinstall it, put it back to factory specs, and atleast TRIED to take it off as my default browser (which never totally happens cause it's so embedded in the system that somesome links pop it up anyway and so on).

I would be gratefull of any help!! Thanks!!!!

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Short troubleshooting primer that picks up where the thread left off and gives steps you can run now to gather evidence (so the root cause — not just the annoyance — can be fixed). already showed the important clues: IE crashes on exit, Event Viewer shows a WER “fault bucket” and the faulting module is reported as unknown. A WER/fault-bucket simply means Windows grouped this crash signature for analysis — useful for MS/devs, but it doesn’t tell you which third‑party component (BHO/plugin/toolbar) caused the crash. (learn.microsoft.com)

Try a quick reproducible test first: run Internet Explorer with all add‑ons disabled and then close it. If the error disappears the crash is almost certainly from a third‑party add‑on or shell extension rather than core IE.

iexplore.exe -extoff

If the crash stops in that mode, proceed to inspect add‑ons; if it still occurs, you’ll need a dump for analysis. (howtogeek.com)

Use Sysinternals tools to find suspect code loaded into IE. Run Autoruns (hide Microsoft entries) and review the Internet Explorer / Explorer / BHOs / Toolbars tabs; uncheck (disable) suspicious entries rather than deleting them. Run Process Explorer, select the iexplore process, show the lower pane as DLLs and sort by Company/Path to spot non‑Microsoft DLLs loaded at shutdown — these are the usual culprits. Disable suspicious items one at a time and re-test. (learn.microsoft.com)

If the cause remains unclear, collect a crash dump so it can be analyzed: enable Dr. Watson as the post‑mortem handler or capture a dump with ProcDump just before reproducing the crash.

drwtsn32 -i
procdump -e -ma iexplore.exe C:\Dumps\iexplore.dmp

A full dump will show the actual module and stack that triggered the exception; share that dump (or its analysis) with anyone helping you. (learn.microsoft.com)

Notes and cautions: don’t permanently delete Autoruns entries — disable first and reboot to confirm. Try reproducing the problem in Safe Mode (or a new Windows user profile) to rule out profile‑specific settings. As observed, Event Viewer entries are useful but incomplete without a dump; and as noted, using a different browser avoids the symptom but won’t diagnose the IE crash.

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Member Avatar for DMR

Hey, everytime I close it IE, a damn error pops up saying it has to close the program.. but I just closed it!

When you close IE, the visual/graphical component will close first, but other non-visible components of IE take a bit longer to finish closing after that, hence the delay in the error display. (It also takes a moment or two for the system to log the error and generate the error window.)

The fault error message isn't identifying a faulting module, which makes it difficult to say specifically where the problem lies. Try some general recommendations and see if they help to clear things up:

- Delete all of your cookies and Temporary Internet Files (including "Offline Content"), and clear your History. You can do this through your Internet Options control panel. Empty your Recycle Bin afterward.

- Go to Microsoft's Windows Update site (you will need to use Internet Explorer to do this); download and install any critical fixes which are available for your versions of Windows and IE.

- Do a full system scan for viruses and spyware; those malicious programs can cause all kinds of problems with IE. If you currently have an anti-virus program installed, make sure you have downloaded the absolutely most current virus definition updates for it. If you do not have an anti-virus program installed at the moment, you can get a free online scan at the following site:

http://housecall.trendmicro.com/housecall/start_corp.asp

To find out more about how to detect and remove spyware, please read through the threads at the top of our Security forum.

Member Avatar for DMR

Get Firefox :cheesy:

Yeah, well... that too. :mrgreen:

Unfortunately though, you still need to use IE to use the Windows Update function; it doesn't work with any other browser. :(

Member Avatar for inko9nito

Unfortunately though, you still need to use IE to use the Windows Update function; it doesn't work with any other browser. :(

Meh, I'm over it ;)

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