Member Avatar for nikrob

so,am having huge problems with my 3 mobile broadband....
the problem is.......
im struggling to connect BUT only at mu home address??! i drive a mile down the road i connect fine, modems working fine and i have a good signal,when i do finally manage to connect (after approx 30-40 attempts) i cant access any web pages??
again,i only have this problem at my own postcode!
have had the laptop and 3 mobile broadband for 4 months and has worked perfectly up untill a week ago...arrrrrggggghhhhhh!
any advice greatly appreciated.

  • 3 Contributors
  • 8 Replies
  • 211 Views
  • 11 Months Discussion Span
  • Latest Post Latest Post by Tonyp543212003

Dani AI

Generated

This thread documents a mobile‑broadband USB dongle that reports a usable connection at the house but will not load web pages while the same kit works fine a short distance away (reports from and later ). As noted, signal “bars” can be misleading; the most useful next step is a short, reproducible set of diagnostics that proves whether the failure is DNS, routing, device configuration, or a carrier/network problem.

Collect these diagnostics at the problem location and save the output for the carrier or escalation team:

ipconfig /all
ping 8.8.8.8 -n 6
nslookup google.com
tracert 8.8.8.8

Interpretation hints: successful ping to 8.8.8.8 but failed nslookup → DNS problem; ping to gateway but not to internet → upstream routing; no gateway / APIPA address (169.254.x.x) → failed DHCP/PPP session. Also capture the modem’s connection log, the IMEI/SIM number, assigned IP, and timestamps when failures occur.

Practical checks to do before escalating: disable local firewall/AV and browser proxy settings temporarily; test with a second device or a phone using the same SIM; toggle the modem between 3G/auto/2G modes; reinstall modem drivers/firmware; and, if available, test with a spare SIM. Avoid factory resets unless the account/settings are backed up.

When contacting the provider (3), supply exact timestamps, modem logs, the command outputs above, IMEI/SIM, and evidence that the same hardware works elsewhere. Request that the local cell site be checked for congestion, routing or NAT/DNS filtering, and that the case be escalated to the network engineering team if front‑line support repeats basic checks. Repositioning the dongle to a window or trying at different times can help demonstrate pattern versus totally local configuration faults.

Recommended Answers

All 8 Replies

Member Avatar for Kraai

Is your signal full at home, or 1 mile down the road?

Member Avatar for nikrob

signal is full at home and down road!
very frustrating indeed.....

Member Avatar for Kraai

OK, What I do know, is that, depending on service provider and 3G system used, the indication of a full signal on your appliance does not necessary mean that you have full 3G access. It is an indication of how strong the overall signal is. Sometimes this signal may also be shared. I think you should querie your service provider.

Member Avatar for nikrob

thanks kraais.
yes ive made several calls to 3 but to no avail....
i can actually connect to the broadband but can not access any web pages..

Member Avatar for Kraai

But you can connect to web pages 1 mile from home, am I right?

If so, it means your browser is fine.

Member Avatar for nikrob

yep thats correct..
so what could the trouble be?!
im getting no joy from 3...

Member Avatar for Kraai

The trouble is then not your computer, or your browser, but your service provider. Go and see them, they have to come and test your actual signal.

You could previously connect from that spot, and now its gone. There may be an overflow on the network. You should test if it is like that all the time, or just during certain times, (when everyone in your area is at home)

Member Avatar for Tonyp543212003

Yes the same thing happened to me, fine for 3 months and now i can connect, use the internet for about 1 minute and then there is no internet even though its still conencted with signal.
It works on different post codes, ive tried it on different laptops with different operating systems and virus check.
I have rang three about 8 times over the last month and they treat me like an idiot asking me to do the same things over and over again.
I cant get any help from thier indian call center and im on a 2 year contract. Seems like im screwed.

Be a part of the DaniWeb community

We're a friendly, industry-focused community of developers, IT pros, digital marketers, and technology enthusiasts meeting, networking, learning, and sharing knowledge.