Member Avatar for alpinemalta

Hi there all,

I've got one email that I REPLIED to ALL to that had a lot of recipients.

The problem is it wont leave my OUTBOX. I've received many responses from the other recipients doing exactly what I wanted to do but it seems to have left their outbox....

The error message is 0x800ccc0f too many recipients 550 or something to that effect - I cant seem to get into the Details window anymore...

I wonder if someone has a solution for a work around please.

Cheers - Christopher

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Dani AI

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Short answer: the client (Outlook 2007) is only showing the symptom; the outgoing mail server is almost always the component refusing the message when a large reply-to-all is attempted. was right to look at provider limits, and should treat Outlook as the client that needs to be prevented from repeatedly trying to send the offending message so it can be edited or removed.

Try this safe recovery sequence in Outlook 2007:

  1. Put Outlook in offline mode (File -> Work Offline or Send/Receive -> Work Offline) so it stops trying to send.
  2. Open the Outbox, then drag the stuck message into Drafts (or right-click -> Move -> Other Folder -> Drafts).
  3. Edit the recipient list in Drafts to smaller groups, or delete the message if appropriate.
  4. Return Outlook to online mode and send in batches (or use BCC/mail merge/distribution groups as described below).

If the message is locked and cannot be moved: cancel any active send/receive, close Outlook, then restart it in safe mode (hold CTRL while starting Outlook or run outlook.exe /safe) and repeat the move-to-drafts step. As a last-resort for advanced users, an administrator tool (or MFCMAPI) can remove a locked message — back up the PST first.

Prevention and follow-up: ask the ISP or Exchange admin what the per-message or hourly recipient limit is; use server-side distribution groups for large internal lists; use Outlook mail merge or a bulk-mail service for true mass mailings; and avoid exposing addresses by using BCC. If antivirus or firewall SMTP scanning interferes, test with it temporarily disabled. If the server returned a 550-style rejection, contact the mail host for the exact reason and any queue cleanup they can perform.

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Member Avatar for cohen

What program are you using?

It sounds like you are using hotmail. Hotmail only allowed 50 recipients.

Cohen

Member Avatar for alpinemalta

Hi Cohen,

Actually I'm using MS Outlook 2007

Look forward to hearing your idea of what can be done.

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