Yesterday I installed a Time Warner RCA cable modem along with a NetGear wireless router. During the install process, one of the CD's given to me with the modem instructed me to restart the computer (Windows XP), which I did. When the computer rebooted, a black box came up on my desktop (after Windows booted up) and I remember seeing something like c:\windows\system32 on top of this black box which looked like an MS-DOS box. My file document names were very rapidly rolling up and I closed the box out of shear fear.
I then discovered that folders and of course files were completely gone from my computer - not in the Recycle Bin either. I do not have restore capability. I did run SpyBot, but it found no problems (I run this a few times a week and it's up to date). I have a Dell Dimension desktop (wired to the modem/router, the wireless is for another computer, which was not even on at the time and it's a MAC computer).
So first, any ideas on how this happened? Only other thing that I had done was to uninstall Verizon DSL and all files that had the word "Verizon" as I was fearful of a connection problem with the new cable modem/router combination.
The computer otherwise runs fine and the cable modem and router are all fine. Programs are running okay so far too.
After this nightmare, I did download PC Tune Up and used the recovery utility and was able to get back some files. But much of my recovered music files can't be opened (even though they do have an .mp3 file extensions). My recovered pictures (.jpg files) show as if they are they are, but Windows Paint, nor any other viewer will open them.
So how can I get my documents/files/songs/photos back ?
Be precise on your reply if you have any suggestions, I can use a computer, but I am a total novice when it comes to these types of problems.
I do not have current Virus Utility, but of course a virus is a possibility.