Mozilla pop-up problem

[YellowJacketBen]

Hello,
I just stumbled across your forum looking for an answer to my question. I found a similar one, but the instructions were very specific.

I just got a new job and the computer they have me using is complete crap. The guy before me really got it messed up. Now every time I'm on Mozilla, about every 3-5 minutes (sometimes more) a new tab will open up followed shortly by a IE window opening up. I have McAfee secuirty suite, which sometimes blocks the site which is trying to open up but it has done nothing to stop the actual window from opening. I was hoping that someone here may know what to do.

I downloaded HijackThis, because that was what the person with a similar question was told to do. I will post the results of my scan in my next post in case this will help speed things up a bit. Thanks in advance for any help.

- Benjamin

[YellowJacketBen]

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:03:32 PM, on 10/20/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\LogMeIn\x86\RaMaint.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\McAfee\MSK\MskSrver.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Sharp\Sharpdesk\IndexTray.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Sharp\Sharpdesk\FtpServer.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Microsoft Office\Office12\MSPUB.EXE
C:\PROGRA~1\MICROS~4\Office12\OUTLOOK.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 192.168.0.*;169.254.14.*;127.0.0.*;169.254.92.*
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {087354A8-6DA5-41A1-A3A4-8AB43572CCAA} - C:\WINDOWS\system32\hgGxuTJy.dll (file missing)
O2 - BHO: McAfee Phishing Filter - {27B4851A-3207-45A2-B947-BE8AFE6163AB} - c:\PROGRA~1\mcafee\msk\mskapbho.dll
O2 - BHO: radbanner browser enhancer - {3a648c97-a8f3-c88c-cba5-4685a9e9fe05} - C:\WINDOWS\system32\kvgampqtxfo.dll (file missing)
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll (file missing)
O2 - BHO: {e388e71d-07ec-20fb-d324-5359eb31fe96} - {69ef13be-9535-423d-bf02-ce70d17e883e} - C:\WINDOWS\system32\qmutpu.dll (file missing)
O2 - BHO: (no name) - {6BC03760-586E-4D52-9FCA-B4AC1415BF16} - C:\WINDOWS\system32\iiffFxVl.dll (file missing)
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [IndexTray] "C:\Program Files\Sharp\Sharpdesk\IndexTray.exe"
O4 - HKLM\..\Run: [TypeRegChecker] "C:\Program Files\Sharp\Sharpdesk\TypeRegChecker.exe"
O4 - HKLM\..\Run: [FtpServer.exe] "C:\Program Files\Sharp\Sharpdesk\FtpServer.exe" -usedefault
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [BMff8e8289] Rundll32.exe "C:\WINDOWS\system32\rotbwbhi.dll",s
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [mcagent_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
O4 - HKLM\..\Run: [McENUI] C:\PROGRA~1\McAfee\MHN\McENUI.exe /hide
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\Office12\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {007BA776-0156-45B4-9F0D-F9F956E9C81F} (stmpartners_pcl.stmpartners_pcl_ctl) - https://www.stmpartners.com/webdocs/stmpartners_PCL.CAB
O16 - DPF: {0E8D0700-75DF-11D3-8B4A-0008C7450C4A} (DjVuCtl Class) - http://www.lizardtech.com/download/files/win/djvuplugin/en_US/DjVuControl_en_US.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx2.hotmail.com/mail/w2/resources/MSNPUpld.cab
O16 - DPF: {7DD62E58-5FA8-11D2-AFB7-00104B64F126} (Sview Control) - http://www.swiftview.com/product/current/licensed/svinstall_a_green.exe
O16 - DPF: {9059F30F-4EB1-4BD2-9FDC-36F43A218F4A} (Microsoft RDP Client Control (redist)) - http://advweb.countrywide.com/supportfiles/msrdp.cab
O16 - DPF: {944713E8-1F29-42D9-ABD5-557728B9AC97} (PtClickLoanWF Control) - https://ilnet.wellsfargo.com/ilonline/clickloan/ptclickloanwf.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {EF0DBA6F-43CE-4B26-9808-2AB38FA0DB29} (MSN Money Ticker) - http://fdl.msn.com/public/investor/v13/ticker.cab
O16 - DPF: {F5692A44-3746-4CAE-BAEB-10FB33E38DD4} (VMSwitcher Class) - http://www.seeyouagainsoftware.com/shared/cands.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{C962DA6B-24FD-401C-BDD6-2C9F8842C694}: NameServer = 192.168.0.1
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O20 - Winlogon Notify: iiffFxVl - iiffFxVl.dll (file missing)
O20 - Winlogon Notify: mlJYroOf - mlJYroOf.dll (file missing)
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Command Service (cmdService) - Unknown owner - C:\WINDOWS\S2V2aW4gQWxsZW4\command.exe (file missing)
O23 - Service: LogMeIn Maintenance Service (LMIMaint) - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\RaMaint.exe
O23 - Service: LogMeIn - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\LogMeIn.exe
O23 - Service: MBackMonitor - McAfee - C:\Program Files\McAfee\MBK\MBackMonitor.exe
O23 - Service: McAfee SiteAdvisor Service - Unknown owner - C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: McAfee Anti-Spam Service (MSK80Service) - McAfee, Inc. - C:\Program Files\McAfee\MSK\MskSrver.exe
O23 - Service: Network Monitor - Unknown owner - C:\Program Files\Network Monitor\netmon.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
O24 - Desktop Component 0: (no name) - http://us.news3.yimg.com/us.i2.yimg.com/p/ap/20060109/capt.nyet27501091906.one_eyed_cat__nyet275.jpg?x=380&y=295&sig=is8lzVrG4Q072TgKZhMF_Q--

--
End of file - 9096 bytes

[Bob_180_Bob]

Hi,
It looks like you need to remove a virus or malware. Go to:-
http://housecall.trendmicro.com/
or:-
http://security.symantec.com/sscv6/WelcomePage.asp
Download and run to remove any viruses you may have. (Sometimes a virus will stop you accessing an anti-virus site, so try going through safe mode (Tap F8 on boot up) and see if you can access it there.)
Then go to :-
http://www.malwarebytes.org/
or;-
http://majorgeeks.com
Download, then run a “quick check” your PC for any problems, if still there do a “full scan.”
You also have a lot of rubbish (I think it is) on your PC download and run CCleaner as well. Before you run CCleaner do a registry back up and create a restore point. (Search the web if you don't know how.)