Member Avatar for amanda_potts2

I was told that some setting on vista can cause my issue. I am not sure what setting it is or how I would even changet them once told what the setting issue is.

Here is my problem: I recently added Norton Anti-virus and a router to my PC. I am clearly connected to the internet because I am able to get on AIM and talk with people. However, when I go to a website I am not able to. I recieve an error as if I was not connected to the internet. I was told that it may have something to do with the Proxy settings. I am not sure where to find them or even what they are. I also have no idea of what they should be changed to.

PLEASE HELP!!

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  • Latest Post Latest Post by nsindian

Dani AI

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In the situation described by — IM works but web pages fail after adding a router and Norton — the problem is most likely an application- or name-resolution issue rather than a total loss of connectivity. IM uses different ports and paths; a web browser can be blocked or redirected while other traffic continues. Common root causes are browser configuration or filters, endpoint security/web-filtering, DNS/name-resolution problems, or a router-level DNS/NAT misconfiguration.

Quick narrowing tests (do these first):

  • Try a different browser to see whether the failure is limited to one program.
  • Test from another device on the same network. If that device browses normally, the issue is local to the PC.
  • Try accessing a site by numeric IP (to check DNS). If IP works but names do not, focus on DNS.
  • Temporarily suspend the security suite's web/filtering features (not necessarily uninstall) and check its logs for blocked HTTP/HTTPS events.

Useful command-line checks (run from an elevated command prompt and reboot after the winsock reset):

ipconfig /all
ipconfig /flushdns
nslookup www.google.com
netsh winsock reset

ipconfig /all shows whether valid IP and DNS servers are present; nslookup tests name resolution; flushing DNS clears stale entries; resetting Winsock removes broken LSPs installed by security software or malware.

Other checks to isolate cause: inspect the hosts file for forced redirects, boot into Safe Mode with Networking to rule out third-party services, and temporarily bypass the new router by connecting directly to the modem. 's suggestion to restore browser defaults is a reasonable follow-up if the browser itself is at fault. was correct to flag the security suite as a likely source — review its web/firewall logs before removing it. These steps will show whether the issue is the application, the PC, or the network device.

Recommended Answers

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Member Avatar for HoustonIT

Try restoring your IE settings to the default by clicking Tools>Internet Options>Advanced>Reset IE Settings and click the reset button.

Member Avatar for nsindian

i would uninstall norton and maybe try disabling ipv6

Member Avatar for nsindian

proxy settings can be found after using inetcpl.cpl command under LAN settings on the Connections tab

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