Please help, this is urgent. I have a machine running Server 2008 R2 with Terminal Services installed. The software we use for our business is attache. On first run after reboot, it works fine, but any time after that, it crashes with this message:
Problem signature: Problem Event Name: BEX Application Name: attwinc.exe Application Version: 220.127.116.11 Application Timestamp: 4b28529d Fault Module Name: pngfilt.dll Fault Module Version: 8.0.7600.16385 Fault Module Timestamp: 4a5bdaee Exception Offset: 00001e60 Exception Code: c0000005 Exception Data: 00000008 OS Version: 6.1.7600.2.0.0.16.7 Locale ID: 3081 Additional Information 1: b80f Additional Information 2: b80fa8aa693f9630e858f5a976d06b8a Additional Information 3: 2ade Additional Information 4: 2adea04e810ac36f6067d59a816f636a Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt
attwinc.exe is Attache. I've tried to unregister pngfilt.dll (I don't care about PNG rendering in IE, as it's a Server), but regsvr32 can't find the "dllUnregisterServer" entry-point. I've tried replacing it with an older version from IE7 - same problem.
We had the same problem on our workstations running Windows 7 Ultimate. The fix we used was to uninstall internet explorer 8, let it downgrade to IE7, then reinstall IE8; but I can't find a way to uninstall it on Server 2008 R2. It's not in the 'Features' section of Server Manager, which "Turn Windows Features on or off" redirects me to. Is it even possible? If so, how?
Does anyone have even the slightest clue as to what the problem is and how to fix it? Please? This is urgent.