Member Avatar for vs49688

Please help, this is urgent. I have a machine running Server 2008 R2 with Terminal Services installed. The software we use for our business is attache. On first run after reboot, it works fine, but any time after that, it crashes with this message:

Problem signature:
  Problem Event Name:	BEX
  Application Name:	attwinc.exe
  Application Version:
  Application Timestamp:	4b28529d
  Fault Module Name:	pngfilt.dll
  Fault Module Version:	8.0.7600.16385
  Fault Module Timestamp:	4a5bdaee
  Exception Offset:	00001e60
  Exception Code:	c0000005
  Exception Data:	00000008
  OS Version:	6.1.7600.
  Locale ID:	3081
  Additional Information 1:	b80f
  Additional Information 2:	b80fa8aa693f9630e858f5a976d06b8a
  Additional Information 3:	2ade
  Additional Information 4:	2adea04e810ac36f6067d59a816f636a

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attwinc.exe is Attache. I've tried to unregister pngfilt.dll (I don't care about PNG rendering in IE, as it's a Server), but regsvr32 can't find the "dllUnregisterServer" entry-point. I've tried replacing it with an older version from IE7 - same problem.

We had the same problem on our workstations running Windows 7 Ultimate. The fix we used was to uninstall internet explorer 8, let it downgrade to IE7, then reinstall IE8; but I can't find a way to uninstall it on Server 2008 R2. It's not in the 'Features' section of Server Manager, which "Turn Windows Features on or off" redirects me to. Is it even possible? If so, how?

Does anyone have even the slightest clue as to what the problem is and how to fix it? Please? This is urgent.


Did you ever get a fix for this?

Member Avatar for vs49688

Yes, it was a problem with the Internet Explorer HTML engine in windows. It didn't like the default png images that it was trying to load. So I opened them and resaved them and it worked

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